Activity reports

Where there are allegations of serious non-compliance and it’s in the public interest, we may decide to publish our findings following compliance activities involving particular businesses. This would be considered in line with our role of ensuring compliance with Australian workplace laws by enhancing general and specific deterrence. 

On this page you can download and read more about our Activity reports. 

Caltex retail fuel outlets: compliance activity outcomes

Release date: March 2018

The FWO investigated 25 Caltex retail stores nationally, as part of a compliance activity (the Activity). The Activity was in response to a number of concerns the FWO had about underpayments and other non-compliance issues within the Caltex network of franchise-operated stores.

The Activity found significant non-compliance with Commonwealth workplace laws contained in the Fair Work Act 2009 and the relevant modern award, the Vehicle Manufacturing, Repair, Services and Retail Award.The Activity resulted in a number of enforcement outcomes, including 16 formal cautions, 9 infringement notices, 11 compliance notices and 2 litigations.

Read the Caltex Compliance Activity Report  (PDF 650.5KB)

Read our media release: FWO Report finds three quarters of Caltex sites breaching workplace laws

United Petroleum retail fuel outlets: Summary of compliance activity outcomes

Release date: April 2017

The FWO has received a number of requests for assistance from United Petroleum franchise and commission agent employees over the years alleging underpayment of wages and conditions. Following media coverage in September 2015 raising new allegations regarding underpayments, we initiated a compliance activity (the Activity) to assess United Petroleum fuel outlets compliance with workplace laws. The Activity included assessing the level of compliance by United Petroleum, its associated entities, franchisees and commission agents by checking a sample of 12 United Petroleum sites.

The Activity found employees of United Petroleum had been underpaid and that United Petroleum did not have any process or system in place to test whether its franchisees or commission agents were paying employees correctly or applying the modern award correctly. The Activity resulted in a number of enforcement outcomes, including 2 enforceable undertakings, 2 compliance notices and 3 letters of caution.

Read the Fair Work Ombudsman's Activity Report on United Petroleum retail fuel outlets  (PDF 188.5KB)

Read our media release: Fair Work Ombudsman report reveals widespread worker exploitation at United Petroleum outlets

Pizza Hut franchisee delivery drivers: Summary of compliance activity findings

Release date: January 2017 

As a result of receiving a number of requests for assistance, combined with media coverage in November 2015 about alleged underpayments, we initiated a compliance activity (the Activity) into Pizza Hut’s workplace arrangements with its delivery drivers. We reviewed the records of the 34 randomly selected franchisees.

The Activity identified a number of issues in franchisees including non-compliance, misclassification of delivery drivers and underpayments, and found that Pizza Hut didn’t have any process or system in place to test whether their franchisees were applying the relevant industrial instrument correctly.  The Activity resulted in a number of enforcement outcomes against 23 non-compliant franchisees as well as the offer of an opportunity to enter into a compliance partnership for the franchisor, Pizza Hut. 

Read the Fair Work Ombudsman's Activity Report on Pizza Hut outlets  (PDF 928.7KB)

Read our media release: Fair Work Ombudsman report reveals non-compliance in major fast-food franchise

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