Contact us
Got a workplace question? Find out how to get the answer quickly. We have information and free tools you can use now.
Learn about different ways to contact us, like over the phone or online.
On this page:
- Save time – what you can do right now
- What we help with
- What we can't help with
- Dealing with a workplace issue
- Still need help? Ways to contact us
- Feedback
- Disclosures
- Media
- Translating and Interpreting Service
- National Relay Service
- Related information
Save time – what you can do right now
Check what you can do right now to save time before you contact us.
You can check our website for information about your question — see What we help with.
You can use our free and simple self-help tools for:
- pay rates – use our Pay and Conditions Tool (also used by our staff) to find pay rates, leave, notice and redundancy entitlements
- workplace problems – access our step-by-step practical guides to easily deal with your workplace issue, like an underpayment or problem at work
- awards – check your award coverage using our Find my award tool or get a copy of your award and check the rules at List of awards
- COVID-19 related workplace issues – read our helpful and practical information about vaccinations and testing at COVID-19 and workplace laws
- technical workplace questions – search our Library if you're familiar with workplace relations and need more technical information.
Using one of these tools or resources will usually give you an answer straight away.
Our virtual assistant, Frankie, can also help answer your questions on workplace rights and obligations.
What we help with
We can help you understand your workplace rights and responsibilities under the Fair Work Act and awards. This includes for issues like:
- pay and wages
- leave
- starting employment
- employment conditions
- ending employment
- some COVID-19 issues like vaccinations and testing.
Our website gives information about workplace laws under the Fair Work Act.
We also give advice for entitlements at work, like hours of work and final pay, for common awards and industries. This includes:
- building and construction (including on-site trades)
- clerical and administrative
- health services
- hospitality
- restaurants and cafes
- retail.
Look out for these boxes below – just select the industry that applies for you on the page to get tailored information.
What we can't help with
There are some workplace issues we can't help with. Find out who to contact about:
- tax – get in touch with the Australian Taxation Office - Contact us
- unpaid super – ask for help from the Australian Taxation Office - Unpaid super from your employer
- bullying and sexual harassment at work - learn the rules that apply and lodge an order with the Fair Work Commission - Bullying
- workplace health and safety – contact your local state and territory body for help
- unfair dismissal – learn the rules that apply and lodge a claim with the Fair Work Commission - Unfair dismissal
- employment separation certificates – get help from Services Australia - Employment Separation Certificates for employers
- workers compensation – get in touch with your state or territory agency for help.
Dealing with a workplace issue
Have an issue at work about pay, leave or ending employment? In most cases, the quickest and easiest way to resolve an issue it to raise it at a workplace level.
Once you have found relevant information or checked an entitlement, it's best to speak with your employer or employee directly to fix it.
Get help with tackling a workplace problem by using one of our simple step-by-step and practical guides.
Or if you prefer a single guide, we also have our easy-to-follow and downloadable guides for:
- employers – An employer's guide to resolving workplace issues An employer's guide to resolving workplace issues
- employees – An employee's guide to resolving workplace issues An employee's guide to resolving workplace issues.
Using one of these guides first means you get:
- practical tips to approach situations in an informal and simple way
- example letters, for when you want to put an issue in writing
- hypothetical examples to show you how best approach your situation
- to save time before you contact us for any assistance.
Still need help? Ways to contact us
If you still need help with a workplace issue, you can:
- call us on 13 13 94 between 8am – 5:30pm Monday to Friday to speak with a helpful adviser. They will provide you with tailored advice and information.
- contact us online through My account for general information and we'll respond within 10 business days. We know your time is valuable, so please make sure your enquiry is suitable for My account before submitting it.
- make an anonymous report with us (and not get involved directly).
Feedback
Disclosures
- View how to make a public interest disclosure
- View how to tell us about suspected fraud or corruption
Media
- View our recent media releases
- Subscribe to our media release alerts
- Contact our media team
Translating and Interpreting Service
If you have difficulty speaking or understanding English, call the Translating and Interpreting Service on 131 450. They will call us for you and interpret your query.
We're open 8am – 5.30pm Monday to Friday (except for public holidays).
Visit our Language help page for more information.
National Relay Service
If you have a hearing or speech impairment, call us through the National Relay Service.
Visit the National Relay Service Website or call TTY on 133 677 or Speak and Listen on 1800 555 727.
We're open 8am – 5.30pm Monday to Friday (except for public holidays).