Contact us

Got a workplace question? Find out how to get the answer you need quickly by using our self-service tools or one of our other contact channels.

Self-service tools

  • Pay and Conditions Tool, also used by our advisers to find pay rates, leave, notice and redundancy entitlements  
  • My account lets you save pay rates and awards, get workplace information relevant to you and more
  • Free Online courses to help with having difficult conversations, starting a new job or managing performance
  • Templates and guides for record-keeping and pay slips

Pay and entitlement questions

To find out pay rates, annual and sick leave entitlements or notice and redundancy entitlements:

Disputes about pay and entitlements

Think you might have a workplace issue about underpayment of wages or entitlements? 

Things we can't help with

Find out who to contact if your question is about:


Translating and Interpreting Service

If you have difficulty speaking or understanding English, call the Translating and Interpreting Service on 131 450. They will call us for you and interpret your query.

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

Visit our Language help page for more information.

National Relay Service

If you have a hearing or speech impairment, call us through the National Relay Service.

Visit the National Relay Service Website external-icon.png or call TTY on 133 677 or Speak and Listen on 1800 555 727. 

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

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