Contact us

Have a workplace question? Find out how to get the answer quickly. We have information and free tools you can use now.

Learn about different ways to contact us, like over the phone or online.

Save time – what you can do right now

Check what you can do right now to save time before you contact us.

You can check our website for information about your question — see What we help with.

You can use our free and simple self-help tools for:

  • pay rates – use our Pay and Conditions Tool (also used by our staff) to find pay rates, leave, notice and redundancy entitlements
  • workplace problems – access our step-by-step practical guides to easily deal with your workplace issue, like an underpayment or problem at work
  • awards – check your award coverage using our Find my award tool or get a copy of your award and check the rules at List of awards
  • COVID-19 related workplace issues – read our helpful and practical information about vaccinations and testing at COVID-19 and workplace laws
  • technical workplace questions – search our Library if you're familiar with workplace relations and need more technical information.

Using one of these tools or resources will usually give you an answer straight away.

Our virtual assistant, Frankie, can also help answer your questions on workplace rights and obligations.

What we help with

We can help you understand your workplace rights and responsibilities under the Fair Work Act and awards. This includes for issues like:

Our website gives information about workplace laws under the Fair Work Act.

We also give advice on entitlements at work, like hours of work and final pay, for common awards and industries. This includes:

  • building and construction (including on-site trades)
  • clerical and administrative
  • health services
  • hospitality
  • restaurants and cafes
  • retail.

Look out for these boxes below – just select the industry that applies for you on the page to get tailored information.

Example of industry filter that appears on pages for additional information based on an award
An example of an industry filter on the website. Choose your industry to get tailored award information on workplace issues like hours of work, redundancy and final pay.

What we can't help with

There are some workplace issues we can't help with. Find out who to contact about:

Dealing with a workplace issue

Have an issue at work about pay, leave or ending employment? In most cases, the quickest and easiest way to resolve an issue it to raise it at a workplace level.

Once you have found relevant information or checked an entitlement, it's best to speak with your employer or employee directly to fix it.

Get help with tackling a workplace problem by using one of our simple step-by-step and practical guides.

Or if you prefer a single guide, we also have our easy-to-follow and downloadable guides for:

Using one of these guides first means you get:

  • practical tips to approach situations in an informal and simple way
  • example letters, for when you want to put an issue in writing
  • hypothetical examples to show you how best approach your situation
  • to save time before you contact us for any assistance.

Still need help? Ways to contact us

Calls from Google Pixel phones

We’re aware some customers calling us using a Google Pixel phone are being disconnected while on hold. This is being investigated as a priority. In the meantime, please consider calling from a landline or other mobile device.

If you still need help with a workplace issue, you can:

  • call us on 13 13 94 between 8am – 5:30pm Monday to Friday to speak with a helpful adviser. They will provide you with tailored advice and information.
  • contact us online through My account for general information and we'll respond within 10 business days. We know your time is valuable, so please make sure your enquiry is suitable for My account before submitting it.
  • make an anonymous report with us (and not get involved directly).

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Help in your language

If you don’t speak or understand English well, call the Translating and Interpreting Service (TIS) on 131 450.

Tell them which language you speak and give them our phone number, 13 13 94. They will call us for you and interpret your question.

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

For more information, visit TIS National.

You can also visit our Language help page for employment information in 30 languages.

Deaf, hard of hearing or speech difficulty

If you are deaf, or have hearing or speech difficulties, you can contact us through the National Relay Service. Select your preferred access option and give our phone number, 13 13 94.

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

For more information, visit About the National Relay Service.

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