Contact us

Self-service tools

• Pay and Conditions Tool, also used by our advisers to find pay rates, leave, notice and redundancy entitlements  
• My account lets you save pay rates and awards, get workplace information relevant to you and more
• Free Online courses to help with having difficult conversations, starting a new job or managing performance
• Templates and guides for record-keeping and pay slips

Pay and entitlement questions

To find out pay rates, annual and sick leave entitlements or notice and redundancy entitlements:

• Use the same Pay and Conditions Tool our advisers use and get your answer right away
• Ask us online any time of the day
• Call us during business hours

Disputes about pay and entitlements

Think you might have a workplace issue about underpayment of wages or entitlements? 

• Find out how you can sort it out
• Make an anonymous report
• Contact us online and we'll get back to you
• Call us during business hours
• Find out about appointments

Things we can't help with

Find out who to contact if your question is about:

• Tax or superannuation 
• Bullying and harassment
• Workplace health and safety
• Unfair dismissal
• Employment separation certificates

Feedback

• Feedback about our service
• Request a review of a decision
• Copyright and linking requests

Media

• View our recent media releases
• Subscribe to our media release alerts
• Contact our media team

Translating and Interpreting Service

If you have difficulty speaking or understanding English, call the Translating and Interpreting Service on 131 450. They will call us for you and interpret your query.

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

Visit our Language help page for more information.

National Relay Service

If you have a hearing or speech impairment, call us through the National Relay Service.

Visit the National Relay Service Website  or call TTY on 133 677 or Speak and Listen on 1800 555 727. 

We're open 8am – 5.30pm Monday to Friday (except for public holidays).