We are committed to providing a website that is accessible to all users.

We aim to ensure our website is level AAA compliant with the World Wide Web Consortium (W3C) standards.

We are currently conducting an independent audit to identify any AAA compliance issues and options for how these can be fixed.

Further details will be added to this page soon.

Website accessibility

Our website is developed and designed to be accessed by all users.

We aim to meet the Australian Government’s web accessibility requirements, which include:

Assistive technologies

We have tested our website content and resources with the following assistive technologies:

  • Screen readers
    • JAWS
    • NVDA
    • MacBook (Text to Voice)
  • Automated checkers
    • Edge: Accessibility Checker (for Web) (in Edge)
    • Chrome: Dev tools, Axe
  • Contrast analyser
  • Keyboard technique

Help and support services

Hearing and speech assistance

If you have a hearing or speech impairment, call us through the National Relay Service.

Visit the National Relay Service website or call TTY on 133 677 or Speak and Listen on 1800 555 727.

We're open 8 am – 5.30 pm Monday to Friday (except for public holidays).

Help in your language

For help in your language, translated resources and information on interpreting services, visit our Language help page.

Contact us

If you have any problems using or accessing the information on our website, please contact us.

Documents and videos


Our website has a limited number of documents that cannot be provided in HTML. To assist users to download and share web content, some documents have been made available in Portable Document Format (PDF) or as a Microsoft Word document (RTF).

For downloadable documents, an icon appears alongside the document link to indicate the file type and size. Most documents are smaller than 5MB.

PDF Readers

You'll need a PDF reader to download and view PDF files. There are several free PDF readers, including:

  • Adobe Reader – available for Windows, MACOSX, Unix/Linux
  • Foxit Reader – available for Windows, Unix/Linux
  • Okular – available for Windows, MacOAS, Unix/Linux
  • Evince – available for Windows, Unix/Linux.

Microsoft Word and Excel documents

You'll need a document reader to download word documents and excel spreadsheets. There are several free products available online, including:


Our website has several videos used for:

  • examples
  • languages help
  • how-to information.

Closed captioning is available for all our video content.