Accessibility
We are committed to providing a website that is accessible to all users.
On this page:
Website accessibility
Our website is developed and designed to be accessed by all users.
We aim to meet the Australian Government’s web accessibility requirements, which include:
- complying with World Wide Web Consortium (W3C) standards
- following accessibility requirements set out by the Australian Government Digital Transformation Agency, including compliance with Web Content Accessibility Guidelines (WCAG) 2.1
- complying with our obligations under the Disability Discrimination Act 1992.
Assistive technologies
We have tested our website content and resources with the following assistive technologies:
- Screen readers
- JAWS
- NVDA
- MacBook (Text to Voice)
- Automated checkers
- Edge: Accessibility Checker (for Web) (in Edge)
- Chrome: Dev tools, Axe
- Contrast analyser
- Keyboard technique
Help and support services
Help in your language
If you don’t speak or understand English well, call the Translating and Interpreting Service (TIS) on 131 450.
Tell them which language you speak and give them our phone number, 13 13 94. They will call us for you and interpret your question.
We're open 8 am to 5:30 pm Monday to Friday (except for public holidays).
For more information, visit TIS National.
You can also visit our Language help page for employment information in 30 languages.
Deaf, hard of hearing or speech difficulty
If you are deaf, or have hearing or speech difficulties, you can contact us through the National Relay Service. Select your preferred access option and give our phone number, 13 13 94.
We're open 8 am to 5:30 pm Monday to Friday (except for public holidays).
For more information, visit About the National Relay Service.
Contact us
If you have any problems using or accessing the information on our website, please contact us.
Documents and videos
Documents
Our website has a limited number of documents that cannot be provided in HTML. To assist users to download and share web content, some documents have been made available in Portable Document Format (PDF) or as a Microsoft Word document (RTF).
For downloadable documents, an icon appears alongside the document link to indicate the file type and size. Most documents are smaller than 5MB.
PDF Readers
You'll need a PDF reader to download and view PDF files. There are several free PDF readers, including:
- Adobe Reader – available for Windows, MACOSX, Unix/Linux
- Foxit Reader – available for Windows, Unix/Linux
- Okular – available for Windows, MacOAS, Unix/Linux
- Evince – available for Windows, Unix/Linux.
Microsoft Word and Excel documents
You'll need a document reader to download word documents and excel spreadsheets. There are several free products available online, including:
Videos
Our website has several videos used for:
- examples
- languages help
- how-to information.
Closed captioning is available for all our video content.