We are committed to providing a website that is accessible to all users.

Independent accessibility audit

We aim to ensure our website is level AAA compliant with the World Wide Web Consortium (W3C) standards.

We are currently conducting an independent audit to identify any AAA compliance issues and options for how these can be fixed.

Further details will be added to this page in the near future.

Website accessibility

Our website is developed and designed to be accessed by all users.

We aim to meet the Australian Government’s web accessibility requirements, which include:

Assistive technologies

We have tested our website content and resources with the following assistive technologies:

  • Screen readers
    • JAWS
    • NVDA
    • MacBook (Text to Voice)
  • Automated checkers
    • Edge: Accessibility Checker (for Web) (in Edge)
    • Chrome: Dev tools, Axe
  • Contrast analyser
  • Keyboard technique

Help and support services

Help in your language

If you don’t speak or understand English well, call the Translating and Interpreting Service (TIS) on 131 450.

Tell them which language you speak and give them our phone number, 13 13 94. They will call us for you and interpret your question.

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

For more information, visit TIS National.

You can also visit our Language help page for employment information in 30 languages.

Deaf, hard of hearing or speech difficulty

If you are deaf, or have hearing or speech difficulties, you can contact us through the National Relay Service. Select your preferred access option and give our phone number, 13 13 94.

We're open 8am – 5.30pm Monday to Friday (except for public holidays).

For more information, visit About the National Relay Service.

Contact us

If you have any problems using or accessing the information on our website, please contact us.

Documents and videos


Our website has a limited number of documents that cannot be provided in HTML. To assist users to download and share web content, some documents have been made available in Portable Document Format (PDF) or as a Microsoft Word document (RTF).

For downloadable documents, an icon appears alongside the document link to indicate the file type and size. Most documents are smaller than 5MB.

PDF Readers

You'll need a PDF reader to download and view PDF files. There are several free PDF readers, including:

  • Adobe Reader – available for Windows, MACOSX, Unix/Linux
  • Foxit Reader – available for Windows, Unix/Linux
  • Okular – available for Windows, MacOAS, Unix/Linux
  • Evince – available for Windows, Unix/Linux.

Microsoft Word and Excel documents

You'll need a document reader to download word documents and excel spreadsheets. There are several free products available online, including:


Our website has several videos used for:

  • examples
  • languages help
  • how-to information.

Closed captioning is available for all our video content.