Difficult conversations in the workplace - manager course

Secure Jobs, Better Pay: changes to unpaid parental leave and flexible working arrangements

From 6 June 2023 changes to unpaid parental leave and flexible working arrangements apply. These changes may impact the information in this resource / on this page.

Find out more at Secure Jobs, Better Pay: Changes to Australian Workplace Laws.

Course overview

Many workplace issues can be resolved quickly and informally if you discuss them with your employees.

This course will help you gain the skills and confidence you need to discuss workplace issues when they arise.

It includes:

  • information about how to handle a difficult conversation
  • tips to help you prepare, manage your emotions and reach a positive outcome
  • interactive scenarios to help you practice your conversation skills
  • downloadable resources and links to further information. 

Resources to download: