I'm not sure what to pay my employees

Not knowing what to pay staff can be a common problem for employers. Finding out whether an award applies to your business, and which classification your employees are, is critical to getting your employee’s entitlements right.

Not knowing the law can create problems for your workplace and lead to serious penalties.

How to find the right pay

Before you start - information you need

  • A list of duties the employee will or does perform.
  • Details about their employment status, for example, if they’re full-time or casual.
  • Employee details such as their age, qualifications, and experience.

Steps to take

1. Work out which award or agreement applies

2. Use our Pay and Conditions Tool

3. Read the award in more detail

  • Find your award in our List of awards to read the award in detail.
  • To work out if an award applies, read the coverage clause (usually clause 4) and the classifications list (usually Schedule B at the bottom of the award).
  • To work out which classification applies to your employee, see Award classifications

4. Sit down and talk to your employee

  • If you and your employee disagree about which classification applies to them, you should sit down together and read through the duties of the role and the classification list in the award.
  • The level that most closely aligns with their duties will apply. Things such as years of experience or a formal qualification may make a difference to the classification. This will be outlined in the award.

5. Stay up to date with changes

  • Register for My account to keep up to date with significant changes to your award.

Example: Employee’s role changes

Judy employs an office worker under the Clerks Award. Her employee has been performing the role of receptionist for 12 months and Judy wants to promote her to office manager.

The new role will involve increased responsibilities and duties.

Judy creates a job description and writes down the main tasks that her employee will perform in the new role. Judy and her employee sit down together to go over the new role and they compare the duties to the classifications listed in Schedule B of the award.

They agree that her new duties most closely align with a level 3 classification and they base her new wage on that level.

Best practice tip

Find out what to pay your employees before they start work. You should let your employees know which award they’re covered by and the classification that applies in their employment contract.

If you need more support

Some jobs and industries aren’t covered by an award. In this case, an employee has to be paid at least the National Minimum Wage. If you think an award may not apply to your employee it’s best to call us to check.

If you are a member of an employer association you can also request help from them directly.

Employer Advisory Service

Our Employer Advisory Service (EAS) gives eligible small businesses free tailored written advice on pay and entitlement issues.

The service assists employers in understanding and complying with pay and entitlement obligations under awards and the Fair Work Act.

If you’re a small business employer, learn more about the service, to see if you’re eligible and find out how to access it at Employer Advisory Service – overview.

Other common workplace problems

Tools and resources

Related information