I'm not getting pay slips

Employees should get a pay slip within one working day of being paid, even if they’re on leave.

Learn about the rules for getting pay slips.

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Know if you’re not getting pay slips

Employers have record-keeping obligations which include rules about providing pay slips.

Pay slips should:

  • be given within one working day of pay day, even if an employee is on leave
  • be in electronic form or hard copy
  • include details of an employee’s pay for each pay period.

It’s important that your pay slip has the right information.

To learn more about what should be included in a pay slip, visit Pay slips.

Tip: Use our Record My Hours app

We recommend employees keep a record of their hours, for example, in a diary or using our Record My Hours app.

If you haven’t been given pay slips

If your employer doesn’t start giving you pay slips after you’ve asked them to, you can:

  • give them the information on our website about pay slips
  • ask to have a meeting with your employer if the problem hasn’t been fixed.

When you ask to meet with your employer, give them at least 7 days to provide you with all your pay slips before you take further steps.

Example: Not getting pay slips

Mark has been employed as an apprentice butcher for 3 months and hasn’t received any pay slips from his employer. He’s mentioned this to his employer on several occasions. His employer tells him he’ll start getting pay slips from the following pay, but this doesn’t happen.

Mark writes a letter to his employer explaining that he has looked at the information on fairwork.gov.au and tells his employer that they’re obliged to provide Mark with a pay slip within one day of him being paid. He also includes a link to the Pay slips page for his employer’s reference.

Mark’s employer calls him in to a meeting the next day and explains that he wasn’t aware it was the law to provide him with pay slips. He gives Mark pay slips for all his previous pays and tells Mark that he has set up his payroll software to automatically generate a pay slip each pay period which will be emailed to him automatically.

Ask your employer to give you pay slips

If you’re not getting pay slips, talk to your employer and ask for them to be provided to you. Having a conversation as a first step can often clear up any misunderstandings.

Your employer can provide your pay slip as a hard copy or electronically, such as by email or through an online portal.

Even if you’re paid in cash, your employer still needs to give you a pay slip.

Tip: Help with difficult conversations

To help you get ready for the conversation, we have online courses to help you prepare for difficult conversations.

If you need more support

If you haven’t received your pay slips and you need our help, visit Get our help with a workplace problem.

Tools and resources

Related information