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Call us

Get ready before you call us. Read our information below for quick answers and to save time.

Our number is 13 13 94. We're open 8am – 5.30pm Monday to Friday (except for public holidays).

Stay online to save time

In most cases, you'll find the answer to your question on our website or by using one of our free online tools.

Our phone Advisers also use this website and our online tools to answer your questions, so you can save time by checking online first.

Check our website for answers

See if your issue is covered:

pay and wages – including award rates, penalty rates or allowances and stand downs
leave – like annual leave, sick leave and parental leave
starting employment – including types of employees, probation and hiring employees
employment conditions – like awards and agreements, hours of work, breaks and overtime
ending employment – including termination, redundancy and resignation
some COVID-19 issues like vaccinations, testing and leave during coronavirus.

Find out what we deal with and what other government agencies deal with at Contact us.

Try a free online tool

Save time by using one of our self-help tools. If you’re after a specific answer, one of our free tools can give you the answer immediately. This includes for:

pay rates – use our Pay and Conditions Tool (also used by our Advisers) to find pay rates, leave, notice and redundancy entitlements
workplace problems – access our step-by-step practical guides to easily deal with your workplace issue, like an underpayment or problem at work
awards – check your award coverage using our Find my award tool or get a copy of your award and check the rules in the award at List of awards
technical workplace questions – search our Library if you're familiar with workplace relations and need more technical information.

Still need to call us?

Use the checklist on our Before you call page first – that way we’ll be able to help you quicker.

It's a good idea to stay on our website when you call us. This is so our Advisers can show you where to find the information you need.

Having as much information as possible can speed things up. If you don’t have this information when you call, we may need you to find it out and call us back.

Our Advisers can help you with advice and information on many workplace problems. But there are some issues we can’t help with, such as:

workplace health and safety
superannuation
workers compensation.

Check what issues we deal with and what other government agencies deal with on our Contact us page.

Help with a workplace issue

Try working it out first using our guides

These guides will give you the steps you need to help tackle your issue at work. For more practical advice, go to our Common workplace problems section now.

If you need more help

Problems can usually be fixed quickly when employees and employers talk to each other about it. Sometimes this isn't possible and extra help is needed.

If you need extra help, go to our Fixing a workplace problem section. We’ll explain the next steps if a situation can’t be resolved at the workplace.

You can also get in touch over the phone on the number above or send us an online enquiry.

Stay anonymous

Concerned someone isn't complying with workplace laws but don't want to get involved directly? Make an anonymous report. You can also make an anonymous report in another language too.

Small business employers

Small business employers and representatives can call us about workplace issues.

Visit our online hub

Before calling, check out our Small Business Showcase first.

It’s a virtual hub for small business employers with tailored resources and workplace information most relevant to them. It’s also designed so you can quickly and easily get information and resources about workplace responsibilities. This includes:

hiring employees and creating an employment contract
paying wages
handling employee requests (such as leave)
keeping accurate records.

Go to the Small Business Showcase now.

Employer Advisory Service

Our Employer Advisory Service (EAS) gives eligible small businesses free tailored written advice on pay and entitlement issues.

The EAS helps small business employers make informed decisions about employee entitlements and other workplace issues, including:

entitlements under the National Employment Standards
award provisions
other pay and employee entitlements.

The EAS helps employers understand and comply with pay and entitlement obligations under awards and the Fair Work Act.

If you’re a small business employer, learn more about the EAS and find out if you’re eligible at Employer Advisory Service – overview.

Get help with calling us

Hearing or speech impairment

Connect to the National Relay Service (internet relay) and ask for 13 13 94.

Call TTY (teletypewriter) on 1800 555 677 and ask for 13 13 94.

Call Speak and Listen (speech-to-speech relay) on 1800 555 727 and ask for 13 13 94.

Translation services and language assistance

Call the Translating and Interpreting Service (TIS) on 13 14 50.

You can also visit our Language help page for employment information in 30 languages.

Calling from outside Australia

You can call us from outside Australia using our international number on +61 2 6120 8989.