Regulator performance

Read about how we are meeting the Australian Government’s expectations for regulators.

Regulator Performance Guide

The Regulator Performance Guide (Guide) sets out best practice principles that underpin the Australian Government's expectations of regulator performance.

These principles are:

  • continuous improvement and building trust
  • risk based and data driven
  • collaboration and engagement.

The Guide also provides information for Commonwealth regulators about:

  • how to report on their performance against these expectations
  • the use of Ministerial Statements of Expectations and Regulator Statements of Intent.

In addition to the Guide, the reporting of regulator performance is covered by performance reporting obligations under the:

  • Public Governance, Performance and Accountability Act 2013 (the PGPA Act)
  • Public Governance, Performance and Accountability Rule 2014 (the PGPA Rule).

Ministerial Statements of Expectations and Regulator Statements of Intent

Ministerial Statements of Expectations are issued by the responsible Minister to a regulator, or an entity with regulatory functions, to provide greater clarity about government policies and objectives relevant to the regulator’s statutory objectives and how it conducts its operations.

A Regulator Statement of Intent identifies how the regulator will deliver on the Australian Government’s expectations and embed these expectations in its performance and planning processes.

The following statements relate to the Fair Work Ombudsman:



Historical Regulator Performance Framework reports

In 2021, the Australian Government released the Guide to outline refreshed expectations for regulator performance and reporting as part of a Deregulation Agenda.

In 2015, the Australian Government created the Regulator Performance Framework (the Framework) to measure the performance of regulators against certain key performance indicators.

All Commonwealth regulators that administer, monitor or enforce regulation were required to implement the Framework from 1 July 2015.

The Framework has been replaced by the new Regulator Performance Guide.

Historical Framework Reports that assessed our performance against Regulator Performance Framework Key Performance Indicators  (relevant at the time the reports were written) can be accessed below: