Hospitality Industry (General) Award [MA000009]
Who the Hospitality Award covers
The Hospitality Award covers employers in the hospitality industry and their employees who fit within the classifications of the award.
The hospitality industry means:
- all types of tourist or residential accommodation including hotels, motels, serviced apartments, resorts and caravan parks
- wine saloons, wine bars and taverns
- nightclubs, function areas, convention facilities and restaurants that are connected with an employer covered by the Hospitality Award (eg. a restaurant at a hotel).
Examples of employers and employees covered by the Hospitality Award include:
- waiters and waitresses
- kitchen hands
- cooks and chefs
- apprentice chefs
- housekeepers, doorpersons and concierge staff
- front office, clerical and reception staff
- gaming attendants
- security officers and storepersons
- leisure attendants
- maintenance and gardening staff
- managerial staff who are not senior management
- casino staff including gaming staff, equipment technicians, security and finance officers
- holiday apartment complexes
- catering employees working for a catering business
- pub owners.
The Hospitality Award also covers labour hire businesses and their employees who are placed with an organisation in the hospitality industry.
Check the award for full information on who is covered and the classification descriptions.
Who the Hospitality Award doesn't cover
The following employers and employees are not covered by the Hospitality Award:
- clubs that are registered or recognised under state or territory legislation
- in-flight catering for airlines
- boarding schools
- residential colleges
- local councils
- catering by a restaurant business or aged care facility
- theme parks contract cleaning businesses (if they don’t operate exclusively in the hospitality industry)
- senior management responsible for a significant area of the business, including company secretaries, chief accountants, human resource managers, venue managers etc.
- contract security, gardening or maintenance provided by a business that isn’t primarily in the hospitality industry
- strata management businesses
- musicians and dancers performing in hotels.
The Hospitality Award doesn't cover employers and employees when they are covered by one of the following awards:
- Registered Clubs Award
- Restaurant Award
- Fast Food Award
- Alpine Resorts Award.
Check the award for full information on coverage and classifications.
Not the right award?
If your industry or work isn’t covered above, you can also check:
Find your pay and entitlements
- Calculate pay
- Calculate leave
- Calculate notice and redundancy
- Download the Hospitality Award Pay Guide (DOCX) (PDF) for a summary of pay rates, all allowances and common penalties in this award.
Pay and entitlements less than the award?
Employees must be paid at least award pay rates and entitlements.
If your pay rates are less than the award, go to Help resolving workplace issues to follow our step by step guide on how you can fix it.
Need help finding the answers to other questions about the workplace? Get help.
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If you’re looking for award coverage for multiple job roles, start our Find my Award tool again.