Online enquiries

How to make an online enquiry

Can't find what you need on our website? Get priority support from us by submitting an online enquiry through My account.

If you already have an account with us, go to the enquiry form now.

Don’t have an account with us yet? Register for My account, then click on 'My enquiries' to submit your enquiry.

After you submit your enquiry, we'll get back to you as soon as possible, usually on the same or next business day.

What can you enquire about

You can enquire about information on:

  • Australian workplace relations laws
  • minimum employment conditions and entitlements
  • how we can help if you're trying to resolve a workplace issue.

There are certain areas of employment law that we can’t provide information on. Visit these pages to find out where to get assistance:

For information on separation certificates, visit the Department of Human Services website external-icon.png

What you need to know before making an online enquiry 

Submitting an online enquiry takes most people around 5-10 minutes. 

You don't need to send us any paperwork when you submit your enquiry. If we need evidence, such as pay slips, time sheets and contracts, we'll ask you to send them to us later. 

Is your workplace covered by an enterprise agreement or a registered agreement? We can help you more quickly if you can tell us the name and document reference number of the agreement that covers you. Find your registered agreement on the Fair Work Commission website external-icon.png


Most of your workplace relations questions can be answered on our website or over the phone but in some cases we may ask you to come into one of our offices to meet with us face to face.

Submit your enquiry online and if an appointment is needed we'll organise a time to meet with you at one of our offices depending on the location you nominated on the enquiry form. We may also ask you to bring some information along, such as a pay slip or employment contract.  

Do you need to send an enquiry?

Our website has a lot of useful information. Before you make an enquiry it’s a good idea to search our website for information on:

Looking for information tailored for Small business? Visit our Small business page to find links to information and resources to help you with your workplace enquiry.

Privacy statement

We are committed to protecting your privacy. When you subscribe to email alerts we only use your personal information to send email alerts about the topics you have subscribed to. For more information, go to the Privacy page.

We may also contact you for customer experience surveying. If you don't want to be contacted for customer experience surveying please indicate this when submitting your enquiry online.

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