Online enquiries

Find out how to make an online enquiry with us.

Before making an enquiry

Our website has a lot of useful information. Before you make an enquiry, it’s a good idea to search our website for information on:

Pay

Visit our Minimum wages page, use our Pay and Conditions Tool to calculate pay rates or check out our Pay guides for a summary of pay rates, allowances and common penalty rates.

Leave

Visit our Leave section or use our Leave Calculator to work out annual and sick leave entitlements.

Ending employment

Visit our Ending employment section or use our Notice and Redundancy Calculator to work out what employees are entitled to when employment ends.

What you can enquire about

You can enquire about information on:

  • Australian workplace relations laws
  • minimum employment conditions and entitlements
  • how we can help if you are trying to resolve a workplace issue.

There are certain areas of employment law that we can’t provide information on. Visit these pages to find out where to get assistance:

For information on separation certificates, go to Services Australia external-icon.png

Making an online enquiry

Can't find what you need on our website? To ask for our help, tell us about your workplace issue by making an online enquiry in My account.

If you already have an account with us, go to the enquiry form now.

Don’t have an account with us yet? Register for My account now, then click on 'My enquiries' to submit your enquiry.

After you submit your enquiry, we'll review it and get back to you as soon as we can, usually within 10 business days.

What you need to know beforehand

Submitting an online enquiry takes most people around 5-10 minutes. We'll ask you questions about your situation so we can give you accurate advice.

Make sure you know the:

  • business name
  • Australian Business Number (ABN) - we'll help you find the ABN if you don't know it
  • business address and phone number 
  • employee's occupation and main duties
  • employee's start and end date (if no longer employed)
  • employee's pay rate.

You don't need to send us any paperwork when you submit your enquiry. If we need evidence, for example, pay slips, time sheets and contracts, we'll ask you to send them to us later.

Is your workplace covered by an enterprise agreement or other registered agreement? We'll be able to help you more quickly if you can tell us the name and document reference number of the agreement covers you. Find your registered agreement on the Fair Work Commission website external-icon.png.

Submitting your online enquiry

When you're ready, submit your online enquiry in My account.

If you already have an account with us, go to the enquiry form now.

Don’t have an account with us yet? Register for My account, then click on 'My enquiries' to submit your enquiry.

Appointments

Most of your workplace relations questions can be answered on our website or over the phone but in some cases we may ask you to come into one of our offices to meet with us face to face.

Submit your enquiry online and if an appointment is needed we'll organise a time to meet with you at one of our offices depending on the location you nominated on the enquiry form. We may also ask you to bring some information along, such as a pay slip or employment contract.

Privacy statement

We are committed to protecting your privacy. When you subscribe to email alerts we only use your personal information to send email alerts about the topics you have subscribed to. For more information, go to the Privacy page.

We may also contact you for customer experience surveying. If you do not want to be contacted for customer experience surveying please indicate this when submitting your enquiry online.

Related information