Melbourne software company and director penalised for deliberate breaches
The Fair Work Ombudsman has secured a total of $39,453 in penalties and back-pay orders in court against the operators of a Melbourne-based company that provided online and virtual healthcare software and solutions.
The Federal Circuit and Family Court has imposed a $12,000 penalty against KYT Laboratories Pty Ltd, which was based in the Melbourne CBD and traded as ‘Keytrust Laboratories’ and ‘Keytrust CollabCare’, and a $3,400 penalty against the company’s sole director Charles Greatrex.
The penalties were imposed in response to KYT Laboratories Pty Ltd failing to comply with a Compliance Notice, which required it to calculate and back-pay entitlements owing to an information technology worker it employed on a full-time basis from 2014 to 2022. Mr Greatrex was involved in the breach.
In addition to the penalties, the Court has ordered KYT Laboratories Pty Ltd to back-pay the worker a total of $24,053, plus interest and superannuation.
Fair Work Ombudsman Anna Booth said employers that failed to act on Compliance Notices needed to be aware they could face court-imposed penalties on top of having to pay workers.
“When Compliance Notices are not followed, we will continue to take legal action,” Ms Booth said.
“Any employees with concerns about their pay or entitlements should contact us for free advice and assistance. They can also contact their union if they are a member.”
The regulator investigated after the affected worker lodged a request for assistance.
A Fair Work Inspector issued a Compliance Notice to KYT Laboratories Pty Ltd in March 2023 after forming a belief the company had underpaid the worker’s minimum wages under the Professional Employees Award 2020 over a two-month period in 2022 and had failed to pay the worker’s accrued but untaken annual leave entitlements at the end of her employment, owed under the Fair Work Act’s National Employment Standards.
Judge Amanda Mansini found that the contraventions were “deliberate and, without reasonable excuse, can only be characterised as a blatant disregard of their statutory obligations under the Act”.
Judge Mansini found that a “substantial amount” of entitlements remained owing to the affected worker and “there is no objective evidence before the Court of regret or contrition”.
Judge Mansini found that there was a need to impose penalties to deter other employers, KYT Laboratories Pty Ltd and Mr Greatrex from similar conduct in future.
Judge Mansini said evidence established that Mr Greatrex “continues to be director of some 10 companies and has been the director of a further 7 companies”.
“[Mr Greatrex] has had the benefit of multiple opportunities to rectify the ongoing non-compliance with the Compliance Notice over a period of some 3 years but has not done so.”
Employers and employees can visit www.fairwork.gov.au or call the Fair Work Infoline on 13 13 94 for free advice and assistance. An interpreter service is available on 13 14 50.
In 2024-25, the FWO secured total court penalties of more than $870,000 for failures to comply with Compliance Notices.
The FWO provides a free online course to help employers understand what a Compliance Notice is and how to respond if they get one. The Compliance Notice course, among a suite of free interactive courses on offer for employers, managers and employees, is available in our online learning centre.
Employers can seek information from their employer association if they are a member, and also use the FWO’s pay calculator and Small Business Showcase.
