A shiftworker is an employee who works shifts and gets an extra payment for working shift hours.

An award, enterprise agreement or other registered agreement can have a specific definition of what a shiftworker is, and what type of shifts they can work.

Find information about shiftworkers in your award by selecting from the list below.

Hospitality Award

Based on what you've told us, it looks like you're covered by the Hospitality Industry (General) Award [MA000009].

A shiftworker is:

  • a 7 day shiftworker
  • employed in a business where shifts are continuously rostered 24 hours a day, 7 days a week and is regularly rostered to work those shifts
  • regularly rostered to work on Sundays and public holidays.

The Hospitality Award doesn't have specific hours of work or other provisions for shiftworkers.

Employees who work early in the morning and evenings are not shiftworkers, but they may get penalty rates depending on the hours they work.

For information on penalty rates, go to Penalty rates and allowances.

Loaded rate arrangements

The Hospitality Award allows an employer to pay a loaded rate to a full-time adult employee classified at Level 3 or above (with some conditions applying).

For eligible full-time employees, the loaded rate replaces:

  • some overtime payments
  • some penalty rates (but not public holiday penalty rates for example)
  • the split shift allowance when the period between shifts is between 2 and 3 hours.

Loaded rate arrangements don’t apply to part-time or casual employees. Employers need to follow certain consultation, record-keeping and dispute resolution rules.

Find out more about loaded rates at Loaded rates added to Hospitality Award.

To find out more about who this award applies to, go to the Hospitality Award summary.

Source reference: Hospitality Industry (General) Award [MA000009] clause 30.2 external-icon.png

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