Rosters

A roster is a timetable that shows the days and times employees are required to work.

Changing rosters

When an employer wants to change an employee’s regular roster or ordinary hours of work, they have to discuss it with the employees first. They have to:

  • provide information about the change (for example, what the change will be and when)
  • invite employees to give their views about the impact of the change
  • consider these views about the impact of the change.

Awards, enterprise agreements and other registered agreements can set out extra rules about changing rosters and how and when employees are given rosters.

Find information about rosters in your award by selecting from the list below.

Social and Community Services Award

Based on what you've told us, it looks like you're covered by the Social, Community, Home Care and Disability Services Industry Award [MA000100].

Notification of rosters

An employer has to put the staff rosters in a place that full-time and part-time employees on the roster can access easily. They don’t have to display the roster for casual or relieving staff.

Rosters have to be given to full-time and part-time employees at least 14 days in advance.

Employees can be given their roster over the phone, in person, by mail, email, fax or by any other type of electronic communication, such as a text message. 

Changing the rosters

An employee’s roster can only be changed:

  • if the employer gives the employee 7 days notice, or
  • at any time someone is sick or in an emergency and a change of the roster is needed to allow the organisation to continue its business.

Employees can be told about changes to the roster over the phone, in person, by mail, email, fax or by any other type of electronic communication, such as a text message.

Check the Social and Community Services Award for more information on changing rosters when a client cancels a rostered home care service.

Use the Roster template - Social and Community Services Award (DOCX 37.5KB) to record employees rostered hours of work.

To find out more about who this award applies to, go to the Social and Community Services Award summary.

Source reference: Social, Community, Home Care and Disability Services Industry Award [MA000100] clause 25.5 external-icon.png

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Help for small business

Think a mistake might have been made?

Mistakes can happen. The best way to fix them usually starts with talking.

Check out our Fixing a workplace problem section for practical advice on:

  • figuring out if a mistake has been made
  • talking to your employer or employee about fixing it
  • getting help from us if you can't resolve it.

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