Call us

Our number is 13 13 94. We're open 8am - 5.30pm Monday to Friday (except for public holidays).

The average wait time can be around 30 minutes. While you're waiting, have a look at the information below - it could answer your question or help save time on your call.

Find information about:

If you can't find the information you need on our website, you can try searching our Library. You can also make an online enquiry.

To get help calling us, use Hearing or Speech Impairment services or the Translating and Interpreting service.

Before you call

Be prepared for your call by reading our Before you call page. Having all the information we need available will help us give you accurate advice. If you don't have this information when you call, we may need you to find it out and call us back.

Pay and entitlement questions

Use the same Pay and Conditions Tool  that our advisers use and get your answer right away.

For pay rates, penalties and allowances, use our Pay Calculator or Pay Guides.

To find leave entitlements, try our Leave Calculator.

Use our Notice and Redundancy Calculator to calculate entitlements when employment ends.

Finding the right award

Use our 3-step Find my award tool to help find the right award that you're covered by.

Small business information

We want to help businesses get it right. Visit our Small business page for information and resources you can rely on, including:

  • hiring employees
  • managing employees
  • record-keeping and pay slips.

Employer Advisory Service

Our Employer Advisory Service (EAS) gives eligible small businesses free tailored written advice on pay and entitlement issues.

The EAS helps small business employers make informed decisions about employee entitlements and other workplace issues, including:

  • entitlements under the National Employment Standards
  • award provisions
  • other pay and employee entitlements.

The service assists employers in understanding and complying with pay and entitlement obligations under awards and the Fair Work Act.

If you’re a small business employer, learn more about the service, to see if you’re eligible and find out how to access it at Employer Advisory Service – overview.

Getting help

Our interactive 'Get help' tool helps you find answers to questions about pay, leave, ending employment and resolving workplace issues. Get help now.

Resolving workplace issues

Need help sorting out an issue in your workplace? Follow our step-by-step guide to resolving workplace issues.

Help with difficult conversations, starting a new job or managing performance

Complete our online courses in our Online learning centre to learn new skills and strategies to help you:

  • start a new job
  • have a difficult conversation in the workplace
  • manage performance
  • hire new employees.

Making an anonymous report

Help us keep workplaces fair - if you know someone who's not getting a fair go or have heard of a business or organisation that isn't playing by the rules, you can Report an issue anonymously.

Tailor your information

My account tailors specific information and recommends content that is relevant to you. Sign up for a My account to:

  • submit an online enquiry
  • save results from our Pay, Shift, Leave and Notice and Redundancy Calculators
  • get information tailored to your needs.

Already have an account with us? Log in now.

Where else to get help

Find out where to go for help with:

For information on separation certificates, visit the Services Australia external-icon.png website.

Hearing or speech impairment

Connect to the National Relay Service external-icon.png (internet relay) and ask for 13 13 94.

Call TTY (teletypewriter) on 1800 555 677 and ask for 13 13 94.

Call Speak and Listen (speech-to-speech relay) on 1800 555 727 and ask for 13 13 94.

Translation services and language assistance

Call the Translating and Interpreting Service (TIS) on 13 14 50.

You can also visit our Language help page for employment information in 30 languages.

Calling from outside Australia

You can call us from outside Australia using our international number on +61 2 6120 8989.


Help for small business

  • Contact the small business helpline for quick and easy access to our advisers and workplace relations information. Call the helpline on 13 13 94 and press option 3
  • Find tools, resources and information you might need on our Small business page
  • Our Employer Advisory Service (EAS) gives eligible small businesses free tailored written advice on pay and entitlement issues, learn more about this service at Employer Advisory Service – overview.

Want to save this information for later?

If you might need to read this information again, save it for later so you can access it quickly and easily.

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