Our vision

We want to support Australian workplaces so they can be compliant, productive and inclusive. Our vision is that the community values the work that we do.

We aim to become the most respected regulator in Australia. 

While the Fair Work Act 2009 sets out our role, our vision guides how we will achieve it. You can find more information about our role, and the work we do, on the Our role page.

How we will achieve our vision

Our policies guide how we as an agency are working towards achieving our vision and our goals.

Our Strategic Intent outlines what we will focus on and how we will achieve our vision.

Our Corporate Plan outlines our strategic direction for the next few years.

Our Stakeholder Engagement Strategy sets out key principles that we use in stakeholder engagement. It aims to ensure that stakeholder interactions are consistent, meaningful, productive, transparent and beneficial for everyone involved and has examples of where and how we’ll engage with stakeholders.

Download our policies here:

For more information about other policies we have such as our privacy policy, go to Our policies page.

Our services and commitment to you

We're here to help our customers and provide you with high quality service. To find out more about the services we offer, visit our Compliance and Enforcement policy page.

Our customer service charter outlines what you can expect from us and what you can do if you're not satisfied with our service. Go to Our commitment to you page for more information. 

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