Online retailer to back-pay migrant workers

9 August 2019

The operator of an online retail export business based in Western Sydney will back-pay three migrant workers a total of $36,546, following action by the Fair Work Ombudsman.

Chao “Jason” Ma and his company Baxi Health Wholesale Pty Ltd have entered into a Court-Enforceable Undertaking with the workplace regulator.

The company underpaid three employees for work performed at the company’s warehouse, located at Auburn, between December 2016 and November 2018.

The employees, a Chinese male international student and two Taiwanese females on working holiday visas, prepared parcels for distribution to overseas customers.

Fair Work Ombudsman Sandra Parker said inspectors investigated following requests for assistance from the three employees.

“Minimum pay rates are not negotiable and it is unlawful to pay migrant workers low, flat rates that undercut the minimum pay rates. All workers in Australia have the same rights at work, regardless of citizenship or visa status,” Ms Parker said.

Baxi Health has acknowledged it did the wrong thing and will pay back the employees in full.

“Under the Court-Enforceable Undertaking, Baxi Health has committed to overhauling their businesses practices to comply with workplace laws, which will benefit current employees, particularly migrant workers,” Ms Parker said.

Inspectors found that employees were underpaid the minimum rates for ordinary hours, casual loadings and weekend penalty rates.

The employees were entitled to rates (including casual loadings) of between $24.30 and $25.99 for ordinary hours and more than $30 an hour for Saturday work under the General Retail Industry Award 2010.

Mr Ma and Baxi Health instead paid the employees flat daily rates of $120 to $140 for working an eight-hour day – an effective hourly rate of $15 to $17.50 an hour.

The workers were underpaid $7,872, $13,509 and $15,164 respectively. The employees were not provided with a Fair Work Information Statement on commencement of their employment. Mr Ma and Baxi Health also failed to issue proper pay slips and keep proper employment records.

Mr Ma and Baxi Health have admitted to breaching workplace laws. In addition to back-paying staff, they will also make a gesture of contrition through a $5,000 payment to the Commonwealth Government’s Consolidated Revenue Fund.

Baxi Health Wholesale exports health and beauty products to Chinese and South East Asian customers, selling via a Chinese-language website external-icon.png.

Employers and employees seeking assistance can visit or call the Fair Work Infoline on 13 13 94. An interpreter service is available on 13 14 50.

Know a workplace that isn’t doing the right thing but don’t want to get involved? Report it to us anonymously - in your language.

Follow the Fair Work Ombudsman @fairwork_gov_au External link icon or find us on Facebook External link icon.

Sign up to receive the Fair Work Ombudsman’s media releases direct to your email inbox at

Download the Baxi Health Wholesale Pty Ltd Enforceable Undertaking (DOCX 163.6KB) (PDF 6.1MB)

Media inquiries:

Matthew Raggatt, Senior Media Adviser
Mobile: 0466 470 507

Want to save this information for later?

If you might need to read this information again, save it for later so you can access it quickly and easily.

Page reference No: 9173