Privacy statement - Customer digital experience survey

The Fair Work Ombudsman (FWO) is undertaking a series of surveys to assist in reviewing the experience of our customers and evaluating the effectiveness of our digital tools.

The survey is voluntary and to participate you need to indicate your consent by opting-in and accepting the survey invitation.

Privacy Statement

The FWO is committed to protecting your privacy. The Privacy Act 1988 provides that any collection of personal information must be reasonably necessary.

The legal authority for the survey is the Fair Work Act 2009 and in particular, the following functions assigned to FWO under that Act:

  • Provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations.
  • Promote and monitor compliance with workplace laws.
  • Perform our statutory functions efficiently, effectively, economically and ethically.

The survey does not request you to provide any personal information. The data collected will be purely session-based and the survey will not track or store your IP Address.

What information will be collected?

The types of information collected by the survey include whether you are an employee, employer, representative (or other) and information about your session including what topic you were looking for, whether you found what you were looking for and if information improved your understanding of the topic. You will also have the opportunity to provide feedback about your experience with the FWO during your session.

Storage of data

Data will be collected and stored using Qualtrics. Further information on their data security policy can be found here: external-icon.png.

Survey responses will be stored electronically on FWO’s computing systems and only accessible to the FWO’s Digital Experience Team. All electronic files will be maintained in accordance with our obligations under the Archives Act 1983.

Further information

The FWO’s Privacy Policy provides general information in relation to the collection, use, storage and disclosure of personal information.  If you have further questions or concerns relating to your privacy, please contact a member of the FWO’s Privacy team at