Hours of work

On 12 December 2017, the Fair Work Commission (FWC) made changes to part-time and casual provisions in some awards.

Changes were made to the part-time clause in some awards, including the Hospitality and Restaurant Awards, and to overtime entitlements for casual employees in other awards, including the Retail, Hair and Beauty and Fast Food Awards.

These changes apply from ppc 1 January 2018. For more information read Changes to casual and part-time entitlements in some awards. You can also read the FWC's orders external-icon.png on their website.

Ordinary hours are an employee's normal and regular hours of work, which do not attract overtime rates.

Awards, enterprise agreements and other registered agreements set out any:

  • maximum ordinary hours in a day, week, fortnight or month
  • minimum ordinary hours in a day
  • times of the day ordinary hours can be worked (eg. between 7am - 7pm).

The ordinary hours can be different for full-time, part-time and casual employees.

Spread of hours

The time of the day ordinary hours are worked is called the spread of hours (eg. between 7am - 7pm). Time worked outside the spread of ordinary hours can attract overtime rates.

Find more information about maximum and minimum hours of work and the spread of hours in your award by selecting from the list below.

Storage and Wholesale Award

Based on what you've told us, it looks like you're covered by the Storage Services and Wholesale Award 2010 [MA000084].

Maximum number hours

The maximum number of ordinary hours employees can work is:

  • 8 hours per day (this can be increased to 10 hours by agreement)
  • an average of 38 hours per week.

Check clause 22 of the Storage and Wholesale Award for information on how to change ordinary hours.

Averaging weekly hours

An employer and their employee can average the employee's hours over more than a week.

This means the employee may work more than 38 hours one week, but less in another.

Options for averaging weekly hours

An employee can work an average of 38 hours over 4 week period. The table below shows the options for averaging 38 hours per week.

Hours worked Averaged over…
76 hours 2 weeks in a row
114 hours 3 weeks in a row
152 hours 4 weeks in a row

Example: Averaging weekly hours over 4 weeks

Cindy works full-time and averages her 38 hours a week by working 152 hours over 4 weeks.

She works 42 hours the first week, and 34 hours the second week, 35 in the third week and 41 in the fourth week. 42 + 34 + 35 + 41 = 152 hours.

This means that over 4 weeks she has worked an average of 38 hours per week.

Spread of hours

The ordinary hours in the Storage and Wholesale Award can be worked (other than shiftworkers) during 7am - 5.30pm on Monday to Friday.

Changing the spread of hours

An employer and the majority of employees concerned or an employer and a single employee can agree to change the spread of ordinary hours:

  • by extending them up to one hour at either end of the spread (eg. from 6am or until 6.30pm)
  • to include a Saturday and/or Sunday.

Minimum hours

Each time a part-time employee works, they have to be given at least 3 hours of work in a row. If they aren't given these hours, they still have to be paid a minimum of 3 hours.

Each time a casual employee works, they have to be given at least 4 hours of work in a row. If they aren't given at least these hours, they still have to be paid a minimum of 4 hours.

The minimum daily hours for full-time employees will depend on their rostered hours.

Check the Storage and Wholesale Award for different minimum daily hours on Saturday, Sunday and public holidays.

Arranging hours of work

There are different arrangements that can be used to organise an employee's 38 hour week. These include:

  • work less than 8 hours on 1 or more days a week
  • rostering employees off on days of the week so that each employee can have a day off
  • accumulating a rostered day off every 4 weeks.

To find out more about who this award applies to, go to the Storage and Wholesale Award summary.

Source reference: Storage Services and Wholesale Award 2010 [MA000084] clauses 11, 22 and 24 external-icon.png

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Maximum weekly hours

An employee can work a maximum of 38 hours in a week unless an employer asks them to work reasonable extra hours. See our Maximum weekly hours fact sheet.

Source reference: Fair Work Act 2009 (Cth) section 62 external-icon.png

Think a mistake might have been made?

Mistakes can happen. The best way to fix them usually starts with talking.

Check out our Help resolving workplace issues section for practical advice on:

  • figuring out if a mistake has been made
  • talking to your employer or employee about fixing it
  • getting help from us if you can't resolve it.

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