Hours of work

On 12 December 2017, the Fair Work Commission (FWC) made changes to part-time and casual provisions in some awards.

Changes were made to the part-time clause in some awards, including the Hospitality and Restaurant Awards, and to overtime entitlements for casual employees in other awards, including the Retail, Hair and Beauty and Fast Food Awards.

These changes apply from ppc 1 January 2018. For more information read Changes to casual and part-time entitlements in some awards. You can also read the FWC's orders external-icon.png on their website.

Ordinary hours are an employee's normal and regular hours of work, which do not attract overtime rates.

Awards, enterprise agreements and other registered agreements set out any:

  • maximum ordinary hours in a day, week, fortnight or month
  • minimum ordinary hours in a day
  • times of the day ordinary hours can be worked (eg. between 7am - 7pm).

The ordinary hours can be different for full-time, part-time and casual employees.

Spread of hours

The time of the day ordinary hours are worked is called the spread of hours (eg. between 7am - 7pm). Time worked outside the spread of ordinary hours can attract overtime rates.

Find more information about maximum and minimum hours of work and the spread of hours in your award by selecting from the list below.

Cleaning Award

Based on what you've told us, it looks like you're covered by the Cleaning Services Award 2010 [MA000022].

Maximum number of hours

The maximum number of ordinary hours full-time, part-time and casual employees can work in a week or day is:

  • 7.6 hours in a day
  • 5 days per week, or
  • 38 hours in a week.

Averaging weekly hours

An employer and a full-time employee can average the employee’s hours over more than a week.

This means the employee may work more than 38 hours one week, but less in another.

Options for averaging weekly hours

The average of 38 hours per week can be worked in the following ways:

  • 7.6 hours per day, 5 days per week
  • 8 hours per day, 19 days per month
  • 152 hours within a 28 day cycle which allows for the accumulation of rostered days off, or 
  • by agreement between the employer and a majority of employees. Employees can be rostered up to 10 hours per day allowing more frequent week days off.

Spread of hours

The ordinary hours in the Cleaning Services Award can be worked during Monday to Sunday.

Minimum hours

The table below shows the minimum hours of work and payment, that a part-time or casual employee must be given.

Cleaning area Minimum hours Minimum payment
Where 1 employee is working at a small stand-alone location with a cleaning area of 300 square meters or less (and it is not possible for a longer shift to be worked across 2 or more locations).
1 hour 1 hour
Working at a location with a total cleaning area of up to 2000 square meters. 2 hours in a row 2 hours
Working at a location with a total cleaning area of between 2000 - 5000 square meters. 3 hours in a row 3 hours
Working at a location with a total cleaning area of more than 5000 square meters. 4 hours in a row 4 hours

There may be different minimum hours for part-time and casual employees where there is an ongoing cleaning contract before 1 January 2010.

These hours will continue to apply until there is a change of contract or until 31 December 2014, whichever comes first.

If this is the case, check clause 24.2(g)-(h) of the Cleaning Award for the minimum daily hours that may apply.

The minimum daily hours for full-time employees depends on their rostered hours.

To find out more about who this award applies to, go to the Cleaning Award summary.

Source reference: Cleaning Services Award 2010 [MA000022] clauses 24.1, 24.2(a) and, 24.2(b)-(h) external-icon.png

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Maximum weekly hours

An employee can work a maximum of 38 hours in a week unless an employer asks them to work reasonable extra hours. See our Maximum weekly hours fact sheet.

Source reference: Fair Work Act 2009 (Cth) section 62 external-icon.png

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Check out our Help resolving workplace issues section for practical advice on:

  • figuring out if a mistake has been made
  • talking to your employer or employee about fixing it
  • getting help from us if you can't resolve it.

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