Hours of work

On 12 December 2017, the Fair Work Commission made changes to part-time and casual provisions in some awards.

Our Pay Calculator and Pay guides have been updated to reflect these changes.

For information read Changes to casual and part-time entitlements in some awards. You can also read the Fair Work Commission's orders external-icon.png on their website.

Ordinary hours are an employee's normal and regular hours of work, which do not attract overtime rates.

Awards, enterprise agreements and other registered agreements set out any:

  • maximum ordinary hours in a day, week, fortnight or month
  • minimum ordinary hours in a day
  • times of the day ordinary hours can be worked (eg. between 7am - 7pm).

The ordinary hours can be different for full-time, part-time and casual employees.

Spread of hours

The time of the day ordinary hours are worked is called the spread of hours (eg. between 7am - 7pm). Time worked outside the spread of ordinary hours can attract overtime rates.

Find more information about maximum and minimum hours of work and the spread of hours in your award by selecting from the list below.

Hospitality Award

Based on what you've told us, it looks like you're covered by the Hospitality Industry General Award 2010 [MA000009].

There were changes to part-time arrangements and casual overtime entitlements that started on 1 January 2018. The information below has been updated to reflect this and applies from 1 January 2018. See Changes to casual and part-time entitlements in some awards.

Maximum number of hours

The maximum number of ordinary hours employees can work in a week or day is different for full-time, part-time and casual employees.

Full-time maximum hours

The maximum number of ordinary hours a full-time employee can work is:

  • an average of 38 hours over a 4 week roster cycle
  • 11.5 hours per day
  • 3 consecutive days of more than 10 hours without 48 hours break immediately after
  • 8 days of 10 hours in a 4 week roster
  • a 12 hour span during a broken shift.

Part-time maximum hours

Part-time employees can work the following maximum number of ordinary hours:

  • their rostered ordinary hours
  • 11.5 hours per day (or shift)
  • 3 consecutive days of more than 10 hours without 48 hours break immediately after
  • 8 days of 10 hours in a 4 week roster
  • a 12 hour span during a broken shift.

Casual maximum hours

Casual employees can work the following maximum number of ordinary hours:

  • 12 hours in a day (or shift)
  • an average of 38 hours over a 4 week roster cycle.

Averaging weekly hours

An employer can average the employee's hours over more than a week.

This means the employee may work more than 38 hours one week, but less in another.

Options for averaging weekly hours

The table below shows the options for averaging 38 hours per week.

Hours worked Averaged over...
76 hours 2 weeks in a row
114 hours 3 weeks in a row
152 hours 4 weeks in a row

An employer and employee can agree to average the hours over a longer period than 4 weeks.

Example:

Cindy works full-time and averages her 38 hours a week by working 76 hours over 2 weeks.

She works 42 hours the first week and 34 hours second week. 42 + 34 = 76 hours.

This means that over 2 weeks she has worked an average of 38 hours per week.

Spread of hours

The ordinary hours in the Hospitality Award can be worked at any time on any day of the week.

Minimum hours

Each time a full-time, part-time or casual employee works they have to be given at least:

  • 6 hours of work, for full-time employees
  • 3 hours of work, for part-time employees
  • 2 hours in a row, for casuals.

If they aren't given these hours, they still have to be paid a minimum of:

  • 6 hours for full-time
  • 3 hours for part-time
  • 2 hours for casuals.

Check the Hospitality Award for different minimum daily hours on Saturday, Sunday and public holidays.

Arranging hours of work

There are different arrangements that can be used to organise an employee's 38 hour week. These include:

  • a 19 day month, of 8 hours per day
  • 4 days of 8 hours and 1 day of 6 hours
  • 4 days of 9.5 hours per day
  • 5 days of 7 hours and 36 minutes per day
  • 152 hours each 4 week period within a minimum of 8 days off each 4 week period
  • 160 hours each 4 week period with a minimum of 8 days off for each 4 week period plus an RDO
  • any combination of the above.

Each business will decide with the employees which arrangement best suits the business. Different arrangements may be used in the same business.

To find out more about who this award applies to, go to the Hospitality Award summary.

Source reference: Hospitality Industry General Award 2010 [MA000009] clauses 12.5, 13.2, 29.1 - 29.2 and 33 external-icon.png

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Maximum weekly hours

An employee can work a maximum of 38 hours in a week unless an employer asks them to work reasonable extra hours. See our Maximum weekly hours fact sheet.

Source reference: Fair Work Act 2009 s.62 external-icon.png

Think a mistake might have been made?

Mistakes can happen. The best way to fix them usually starts with talking.

Check out our Help resolving workplace issues section for practical advice on:

  • figuring out if a mistake has been made
  • talking to your employer or employee about fixing it
  • getting help from us if you can't resolve it.

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