Call us

Our hours over Christmas and New Year

Our Infoline and Small Business Helpline will be open to take calls from 8am to 12:30pm on Wednesday 24 December 2014.

You can call us between 9am and 5pm on:

  • Monday 29 December
  • Tuesday 30 December 
  • Wednesday 31 December.

Between Christmas and the New Year we will be operating with limited staff and our wait times may be longer than usual.

For more information about the availability of our other services during this period please visit the Contact us page. 

To speak with an Infoline adviser call 13 13 94.

We’re open 8am - 5.30pm Monday to Friday (except for public holidays).

The average wait time to talk to an Infoline adviser is 30 minutes. While you’re waiting, look at our information below to save time on your call.

Before you call, please fill out our Before you call checklist (RTF 63.6KB). This information will enable us to provide you with the most accurate advice. If you do not have this information when you call, we may ask you to find it out and call us back.

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Pay rates

To calculate pay rates including penalties, overtime and allowances, use PayCheck Plus.

For a list of pay rates, top 5 penalty rates and allowances from 1 July 2014 use our pay guides on the Pay guides page.

Leave

Use our Leave calculator to calculate annual and personal or sick leave entitlements.

Notice and final pay

Visit our Notice and final pay page for what employees get when employment ends.

Resolving workplace issues

Visit our Help resolving workplace issues page for a step-by-step guide to resolve workplace issues. 

Small business information

We want to help businesses get it right. Visit our Small business page to find links to information and  resources you can rely on. Find information on:

  • minimum wages
  • calculating leave
  • managing employees
  • ending employment
  • record-keeping and pay slips
  • hiring employees.

Help with difficult conversations, starting a new job or managing performance

Starting a new job or about to have a difficult conversation in the workplace? Need help managing performance or hiring new employees?

Complete our online courses in our Online learning centre to learn new skills and strategies to help you at work.

Tailor your information

My account tailors specific information and recommends content that is relevant to you. By signing up with a My account you can also:

  • get priority service during business hours by submitting an online enquiry
  • have records of your conversations with us
  • save pay rates from PayCheck Plus
  • save your favourite pages.

Already have an account with us? Log in to access My account.

Don’t have an account with us yet? You can Register today.

Where else to find help

There are certain areas of employment law that we can’t provide information on. Visit these pages on our website to find out where to go for information on:

For information on separation certificates, visit the Department of Human Services website.

Hearing or speech impairment

Connect to the National Relay Service (internet relay) and ask for 13 13 94.

Call TTY (teletypewriter) on 1800 555 677 and ask for 13 13 94.

Call Speak and Listen (speech-to-speech relay) on 1800 555 727 and ask for 13 13 94.

Translation services and language assistance

Call the Translating and Interpreting Service (TIS) on 13 14 50.

You can also visit our Language help page for employment information in 28 languages.

Calling from outside Australia

You can call us from outside Australia using our international number on +61 2 6141 1387.

Help for small business

  • Contact the small business helpline for quick and easy access to our advisers and workplace relations information. Call the helpline on 13 13 94 and press option 3
  • Find tools, resources and information you might need on our Small business page.

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