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Industry breakdown

As shown in Figure 3, the Residential Care Services Industry had the highest compliance rate with 89%, which is higher than the national rate (74%). The Allied Health Services industry had the lowest compliance rate with 63%.

Figure 3: Industry compliance rates

national-health-care-campaign-industry-compliance-rates

Medical services

In the Medical Services industry, 203 businesses were audited. 145 (71%) businesses were compliant with all requirements and 58 (29%) had at least one error. See Figure 4 for a breakdown of the errors.

Figure 4: Medical Services errors

national-health-care-campaign-medical-services-erros

This means that 175 (86%) businesses met their record-keeping and pay slip requirements and 170 (84%) businesses were paying their employees correctly. The businesses with errors had a total of 26 individual errors, with the most common relating to pay slips (50%) and underpayment of hourly rates (40%). Six formal cautions and six infringement notices were issued, and $31 888 was recovered on behalf of 40 employees.

Allied Health Services

In the Allied Health Services industry, 266 businesses were audited. 168 (63%) businesses were compliant with all requirements and 98 (37%) had at least one error. See Figure 5 for a breakdown of the errors.

This means that 218 (82%) businesses met all record-keeping and pay slip requirements and 203 (76%) businesses were paying their employees correctly. The businesses with errors had a total of 121 individual errors, with the most common relating to underpayment of hourly rate (38%) and pay slips (34%). Nine infringement notices, five formal cautions and one compliance notice were issued, and $55 910 was recovered on behalf of 119 employees.

Figure 5: Allied Health Services errors

national-health-care-campaign-allied-health-service-errors

Residential Care Services

In the Residential Care Services industry, 227 businesses were audited. 203 (89%) businesses were compliant with all requirements and 24 (11%) had at least one error. See Figure 6 for a breakdown of the errors.

Figure 6: Residential Care Services industry errors

national-health-care-campaign-residential-care-services-errors

This means that 216 (95%) businesses were paying their employees correctly and 213 (93%) businesses met all record-keeping and pay slip requirements. The businesses with errors had a total of 26 individual errors, with the most common relating to pay slips (50%) and underpayment of hourly rates (31%). One formal caution was issued, and $21 497 was recovered on behalf of 34 employees.