La Porchetta submitted reports on time as per clause 22 of the PCD, outlining the following matters:
- confirmation of provision of annual updates to franchisees
- induction sessions were conducted for new franchisees throughout the life of the PCD
- employment packs were up-to-date and provided to franchisees
- summaries of the outcomes of RFAs referred to La Porchetta for self-resolution
- confirmation of the self-audit process implemented by La Porchetta and the outcome of that process.