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Speaking up

Woolworths operate a 'Speak Up' service. This allows employees and others to report, anonymously or otherwise, any suspicions of worker exploitation.

Woolworths advised the FWO during the inquiry that no calls had been made in relation to cleaners being exploited in Tasmania. During site visits at the 31 Tasmanian sites, no information or notice regarding this service could be identified by inspectors at any store.

Cleaning performance is regularly checked and scored by Woolworths. In Woolworths’ stores, quality control is completed via a monthly cleaning check. If the score for the store is unacceptably low in any area cleaners are asked via the head contractor to explain why and how they will rectify the situation. A number of cleaners informed the inquiry that they weren’t afforded sufficient time to complete all specifications required at a high level.