The Fair Work Ombudsman website requires JavaScript. Please enable JavaScript on your browser.


As a result of the inquiry’s findings, the FWO recommends:

  • Coles, IGA and Woolworths become members of the Cleaning Accountability Framework external-icon.png and seek to progressively certify their retail sites - see Appendix A
  • Woolworths enters a compliance partnership with the FWO designed to enhance management of its cleaning contractors throughout Australia, in response to the significant levels of non-compliance at Woolworths sites.

In particular, FWO recommends that Woolworths enters a compliance partnership to, amongst other measures:

  • commit to paying cleaners if they’re found to be underpaid (for cleaning services provided to Woolworths), and the relevant subcontractor fails to rectify the underpayment, and
  • conduct regular audits of subcontractors (verified by third party accounting, legal or workplace relations professionals) to ensure compliance  with Australian workplace laws.