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Appendix A - Cleaning Accountability Framework

The Cleaning Accountability Framework (CAF) is an independent, industry-led entity comprised of representatives from across the cleaning supply chain, including:

  • property investors, owners and managers
  • cleaning companies
  • employee representatives
  • industry associations
  • government agencies
  • universities.

The objectives of the CAF are to:

  • identify best-practice tendering and compliance approaches in the cleaning industry that support quality-focused cleaning services, fair wages and labour standards, including the management of a national certification scheme
  • recognise stakeholders who have implemented best-practice standards.

CAF acknowledges that all those involved in the cleaning supply chain have to work together on improving industry standards. CAF has developed a code of conduct, a procurement toolkit (pricing schedule and industry benchmarks), compliance and auditing tools and a certification scheme.

The purpose of the certification scheme is to focus on labour supply chains in the cleaning sector and to:

  • support sustainable business models and responsible contracting practices
  • help site owners and investors manage risk by ensuring a company is not indirectly allowing illegal labour practices to occur on its sites
  • assist tenants by ensuring they benefit from quality cleaning services
  • improve the employment conditions of cleaners.

A property can become CAF certified once all the participants in their cleaning supply chain meet the compliance requirements. The certification scheme has been specifically developed to help property owners, who don’t always see the subcontracting arrangements proliferating within their cleaning supply chains, manage the number of contracting tiers and their risk.

The FWO is a member of the CAF Steering Committee. For further information regarding membership, certification and the resources available via the framework, visit the Cleaning Accountability Framework website.