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Executive summary
Recommendations
Background
The cleaning market
Independent contractors
The work environment: cleaners
Our approach
Our findings
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Our findings
Overview
Payment contraventions
Rostering breaches
Pay slips and record-keeping
Woolworths service agreements with its principal contractors
Subcontracting
Accessorial liability – the involvement of others in a breach
Supermarket policies
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Supermarket policies
On-site identification
Speaking up
Woolworths internal auditing
Hours of work
Conclusion
About the Fair Work Ombudsman
Appendix A – Cleaning Accountability Framework
Appendix B - Inquiry location maps
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FWO Annual Report 2015-16
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Inquiry into the procurement of cleaners in Tasmanian supermarkets