The provision of appropriate workplace relations training to key personnel in an organisation such as managers, supervisors, human resources and payroll staff is key to an organisation’s ability to comply with workplace laws on an ongoing basis.
As part of the terms of the Deed, Hays provided the FWO with details of the workplace relations training the organisation provides to operational employees, HR staff and its managers.
The workplace relations training provided to staff is tailored to the role and level of individuals so that it is applicable to their day-to-day duties. For example, new operational employees attend training about the laws related to the recruitment industry and Australian workplace laws. Employees also undertake training on various Hays internal policies, guides and codes of conduct.
Operational managers receive additional workplace relations training in areas such as discrimination, adverse action, visa workers, equal employment opportunity, harassment, bullying and privacy legislation.
Senior managers are provided with ongoing leadership development programs. These programs include workplace relations components on topics such as effective recruiting and managing performance. Senior managers are also provided with regular briefings on legislative changes and emerging workplace relations issues.