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In October 2014, the Fair Work Ombudsman [FWO] entered into an enforceable undertaking [EU] with Coles Supermarkets Australia Pty Ltd (Coles), in relation to Coles’ trolley collection arrangements.

In entering into the EU, Coles publicly declared it has an ‘ethical and moral responsibility’ to join with the FWO and stamp out exploitation of vulnerable trolley collectors.

The EU contained a number of provisions which Coles was required to undertake.

On 10 March 2016, the FWO published its first report on the status of the EU with Coles.

In the twelve months to November 2016:

  • Coles has increased the number of stores with ‘in-house trolley collection’ from 558 to 655 (out of a total 776 stores operating at that date)
  • Complaints referred to the Coles Hotline have declined almost 50%, from 21 in 2015 to 11 in 2016
  • The number of underpayments identified after investigation, down from six in 2015 to five in 2016
  • Total value of underpayments identified down over 50% from $40 440.60 in 2015 to $17 169.71 in 2016.

Workplace relations training has been delivered to 94 procurement and operational management team members since the commencement of the EU.