Frequently asked questions about My account

Frequently asked questions about My account are answered here.

Got the answers you need? Go to the Register page.

What is My account?

My account is our online portal that gives you the workplace help and advice you need.

With My account, you can:

  • ask for our help with a workplace issue
  • save personalised Pay, Shift, Leave and Notice and Redundancy results and calculations
  • manage your progress in online learning courses and download certificates
  • keep up-to-date with industry and award changes.

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I want to make an online enquiry. Why do I need to register?

Laws about pay and conditions are different for each workplace and each job. By registering for My account, you provide us with the information we need to give you accurate advice.

As well as enjoying all the other benefits of My account, registering to make an online enquiry means:

  • we can give you the advice you need more quickly (sometimes even instantly)
  • the information you give us is secure
  • you can save our replies to refer to later.

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What can I enquire about?

With My account, we can help you with enquiries about:

  • workplace laws and minimum employment conditions and entitlements
  • resolving a workplace issue.

There are some things we can’t help with. Find out where you can get help with:

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Why do you ask me for information?

Laws about pay and conditions are different for each workplace and each job.

Submitting an online enquiry takes most people around 5-10 minutes. We'll ask you questions about your situation so we can give you accurate advice.

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What information do I need to provide?

If you need to submit an enquiry, make sure you know the following: 

Business information

  • business name
  • Australian Business Number (ABN) - we'll help you find the ABN if you don't know it
  • business address and phone number.

Employee information

  • name of the enterprise agreement that covers the employee, if any
  • employee's occupation and main duties
  • employee's start and end date (if no longer employed)
  • employee's pay rate.

You don't need to send us any paperwork when you submit your enquiry. If we need evidence (for example, pay slips, time sheets and contracts) we'll ask you to send them to us later

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Can I make an anonymous tip-off?

If you don't want to provide your personal details via My account and you don't need us to get back in touch, you can make an anonymous report.

Anonymous tip-offs help us identify workplaces that aren't doing the right thing. Reports can be made in English or other languages.

Find out more about anonymous reports.

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If you might need to read this information again, save it for later so you can access it quickly and easily.

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