A roster is a timetable that shows the days and times employees are required to work.

Changing rosters

When an employer wants to change an employee’s regular roster or ordinary hours of work, they have to discuss it with the employees first. They have to:

  • provide information about the change (for example, what the change will be and when)
  • invite employees to give their views about the impact of the change
  • consider these views about the impact of the change.

Awards, enterprise agreements and other registered agreements can set out extra rules about changing rosters and how and when employees are given rosters.

Find information about rosters in your award by selecting from the list below.

Children’s Services Award

Based on what you've told us, it looks like you're covered by the Children’s Services Award [MA000120].

Notification of rosters

An employer needs to put staff rosters in a place that all employees on the roster can access easily.

Changing rosters

An employee’s roster can be changed:

  • at any time, if the employer and employee agree, or
  • if the employer gives the employee 7 days’ notice.

Employers need to record these agreements in writing. The record can be digital, for example, an email or text message.

Check the Children’s Services Award for more information on changing rosters when transferring from one location to another.

When there is an emergency, an employer doesn’t have to give 7 days’ notice in writing to change the roster. 

An emergency is:

  • a situation or event that poses an imminent or severe risk to people at an education and care service premises
  • a situation that requires the education and care service premises to be locked down.

It is not an emergency when a parent doesn’t pick up a child on time.

Overtime when rosters are changed

If an employer changes an employee’s roster without giving 7 days’ notice, they need to be paid overtime until 7 days have passed from the date the notice was given, unless it is an emergency. 

In an emergency, an employee can work up to 1 additional hour at their ordinary rate. If the employee works more than 1 hour of emergency overtime in the week, they have to be paid at their overtime rate during the emergency overtime.

To find out more about who this award applies to, go to the Children's Services Award summary.

Source reference: Children’s Services Award [MA000120] clause 21.7 and clause 23.2(c) external-icon.png

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