Feedback

We value your feedback, as it helps us to know what we're doing well and what changes we need to make.

Do you have a question about pay, entitlements or a workplace issues? Please submit an online enquiry with My account.

How to provide feedback about our services or request a review

We welcome your feedback about your experience with us and our services.

To provide feedback or request a review you can:

Once we receive your feedback, we’ll acknowledge it within 2 business days. We will then assess your feedback and provide a response, which could include providing additional information or assistance, issuing an apology, or reconsidering a decision.

For more information on how we handle feedback and complaints, read our Feedback and complaints management policy (DOCX 173.7KB)(PDF 163.1KB).

Feedback about our website

Email us at websitefeedback@fwo.gov.au to:

  • tell us what you think about our website
  • get help with any technical issues, such as downloading documents
  • report technical problems on the website.

You also have an option at the bottom of every page to provide feedback on ways our website can be improved.

Commonwealth Ombudsman

If you’re not satisfied with the way we have handled your feedback or complaint, you can contact the Commonwealth Ombudsman. The Commonwealth Ombudsman can investigate complaints about Australian Government departments and agencies, including us.

Reporting fraud

You can confidentially provide information about suspected fraudulent or unethical behaviour in the provision of Australian Government services that are managed by the Fair Work Ombudsman by emailing us at yourfeedback@fwo.gov.au.

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