Feedback

We value your feedback, as it helps us to know what we're doing well and what changes we need to make.

On this page:

Feedback about our service

To provide your feedback about your experience with us and our services, you can:

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Requesting a review

We welcome your feedback about your experience with us. You can request a review if you:

  • are not satisfied with the process
  • do not agree with the outcome
  • think the Fair Work Inspector was unprofessional.

To request a review, email us at yourfeedback@fwo.gov.au, or write to:

Customer Feedback
Fair Work Ombudsman
GPO Box 9887
SYDNEY NSW 2001

Our review process

Once we receive your request for review we will:

  • contact you to:
    • confirm we have received your request
    • discuss your concerns
  • conduct a review that, depending on the issues, may involve one or more of the following: 
    • taking no further action as we support our processes and the outcome 
    • identifying areas where we can improve our processes or the performance of our staff
    • independently re-assessing your workplace issue
    • recommending further action is taken.
  • advise you of the outcome of the review.

Appealing the review – Commonwealth Ombudsman

The Commonwealth Ombudsman can investigate complaints about Australian Government departments and agencies, including us.

If you’re not satisfied with our review, you can contact the Commonwealth Ombudsman external-icon.png .

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Reporting fraud

You can confidentially provide information about suspected fraudulent or unethical behaviour in the provision of Australian Government services that are managed by the Fair Work Ombudsman by emailing us at yourfeedback@fwo.gov.au.

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Feedback about our website

Email us at websitefeedback@fwo.gov.au to:

  • tell us what you think about our website
  • get help with any technical issues, such as downloading documents
  • report technical problems on the website.

You also have an option at the bottom of every page to provide feedback on ways our website can be improved.

Got a question about pay, entitlements or a workplace issue? Please submit an online enquiry with My account.

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