Annual performance statement
A requirement under the PGPA Act, the statement provides a line of sight between planned non-financial performance outlined in a corporate plan and actual performance over the reporting period.
An amount of public money that parliament authorises for spending on a particular purpose.
APS Employee Census
An online, confidential and voluntary survey that tracks the views of APS employees about leadership, their workplace and conditions of work. The results are a key source of information for the State of the Service report.
The Australian Government's web-based procurement system, which provides centralised access to all publicly available approaches to market, multi-use lists, annual procurement plans and reported contracts.
Australian Public Service (APS) employee
A person engaged under section 22, or a person who is engaged as an APS employee under section 72, of the Public Service Act 1999.
An insurer, regulator and scheme manager that supports healthy and safe workplaces, and reduces harm and injury.
Common law contract
An individual contract of employment between an employer and an employee that is not lodged or certified under federal or state legislation but is subject to award requirements and provisions.
A notification that legally requires a person to do certain things to fix alleged entitlement-based Fair Work Act breaches. Non-compliance with these notices is actionable in a court and can result in penalties.
A collaborative relationship between the FWO and businesses that want to publicly demonstrate their commitment to creating compliant and productive workplaces. These are formalised through a Proactive Compliance Deed.
The process by which agencies are directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control.
A primary strategic planning document that sets out objectives, capabilities and intended results over a four-year period, in accordance with stated purposes. The plan should provide a clear line of sight with the relevant annual performance statement, portfolio budget statement and annual report.
Customer Service Charter
A public statement about the services the FWO will provide, what customers can expect and what they should do if unsatisfied.
Tailored assistance that aims to preserve employment relationships by keeping the matter in the hands of the parties. Customers are coached through their options, referred to online resources and supported to have effective workplace conversations.
Legally-binding documents that set out a company’s written commitment to address workplace contraventions and prevent future breaches.
A legally-enforceable agreement made under the Fair Work Act (on or after 1 July 2009) between one or more employers and a group of employees in relation to terms and conditions of employment for those employees.
Fair Work Act 2009
The principal Commonwealth law governing Australia’s workplace relations system.
Fair Work (Registered Organisations) Act 2009
The legislation that covers the registration and accountability of federally registered unions and employer associations.
Fair Work Amendment (Protecting Vulnerable Workers) Act 2017
This amendment to the Fair Work Act increased penalties for serious contraventions of workplace laws and breaches of record-keeping and pay slip obligations, and changed laws relating to certain franchisors and holding companies. For more information on the changes, visit the FWO website protecting vulnerable workers reform page.
Commonwealth financial assistance covered by the Commonwealth Grants Rules and Guidelines.
Key performance indicators (KPIs)
Financial and non-financial measures used to help define and evaluate an organisation’s success. An indicator is usually selected on the basis of relevance as a measure of some aspect of a specific project or operation.
A dispute resolution process that focuses on assisting parties to reach a mutual agreement, and to resolve disagreements on their own terms.
Memorandum of understanding
A written agreement between the FWO and another organisation outlining how the collaboration will create and maintain harmonious, productive and cooperative workplaces and promote a level playing field for businesses in specific industries. The formal agreements are publicly available on the FWO website policies page.
Migrant Workers' Taskforce
A cross-agency taskforce that aims to identify further proposals for improvements in law, law enforcement and investigation, and other practical measures to more quickly identify and rectify any cases of migrant worker exploitation.
Created by the FWC, modern awards came into effect on 1 January 2010. They supplement the National Employment Standards (NES) by setting out additional minimum terms and conditions that apply in a particular industry or occupation, including monetary entitlements such as wages, penalty rates and allowances.
Online self-service gateway where customers set up an account and save tailored information, such as pay rates, access previous searches and submit online enquiries.
National Australian Built Environment Rating System
A national rating system that measures the environmental performance of Australian buildings through their energy efficiency, water usage, waste management, indoor environment quality and impact on the environment.
National Employment Standards (NES)
Ten minimum standards of employment that apply to national system employees from 1 January 2010. For a list of the NES, visit the FWO website NES page
Online Learning Centre
An online hub offering interactive courses for employers and employees to develop their workplace skills.
Desired results, impacts or consequences for the Australian public resulting from the government’s actions.
Pay and Conditions Tool (PACT)
An online tool that combines a pay, shift, leave and notice and redundancy calculator. It can be accessed on mobile devices and enables calculations to be saved for later reference.
Portfolio Budget Statements (PBS)
A budget-related paper detailing initiatives and budget appropriations in terms of planned government outcomes and programs.
Proactive Compliance Deed
A written commitment outlining how a business will work cooperatively with the FWO to build compliance capacity.
Government programmes deliver benefits, services or transfer payments to individuals, industry, business or the community and are the primary vehicles for government agencies to achieve the intended results of their outcome statements.
Public Governance, Performance and Accountability (PGPA) Act 2013
The primary piece of Commonwealth resource management legislation; replaced the Financial Management and Accountability Act 1997 on 1 July 2014.
Public Service Act 1999
The principal Commonwealth law providing for the establishment and management of the APS.
Arrangements under which the outputs of an agency are purchased by another agency to contribute to outcomes. Purchaser-provider arrangements can occur between Commonwealth agencies or between Commonwealth agencies and state/territory government or private sector bodies.
The objectives, functions or role of the entity or company. In relation to performance management, purposes are the reasons or ideal state or outcomes, for which the entity or company undertakes its activities.
Regulator Performance Framework
Commonwealth regulators that administer, monitor or enforce regulation are required to implement the framework from 1 July 2015. It consists of six outcomes-based key performance indicators covering reducing regulatory burden, communications, risk-based and proportionate approaches, efficient and coordinated monitoring, transparency, and continuous improvement.
The Fair Work Act defines a small business employer as a business that employs fewer than 15 employees.
Taskforce Cadena is a joint initiative between the FWO and the Australian Border Force (ABF; under the Department of Home Affairs). Initiated in July 2015, the taskforce shares intelligence and data to reduce visa fraud, and reinforces existing efforts to stamp out illegal and exploitative practices involving migrant workers.