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Anonymous reporting

Our Anonymous Report tool lets members of the community notify us of businesses or individuals who may be breaching workplace laws, without identifying themselves. In the last year, this tool was available in 16 priority languages (in addition to English). This enabled more migrant workers, one of our most vulnerable cohorts, to report issues to us in their language. The release of this tool was supported by a digital and traditional media campaign to raise awareness of the resource among migrant workers.

As of 30 June 2018, we received 15 138 anonymous reports, an increase of 44% from 2016-17. Of these reports, 1294 were in languages other than English.

Of all reports received in 2017-18, hospitality was by far the most reported industry, amounting to 37% of all reports. The next highest industries were retail (13%), and building and construction (5%).

Simplified Chinese (22%), Korean (22%), Traditional Chinese (21%) and Japanese (13%) were the languages most used to make in-language reports. Hospitality was the industry most reported on, totalling 39% of all in-language reports. The next highest industries were food manufacturing and processing (14%), and retail (8%).

Used in combination with other operational data and research, anonymous reports have helped to improve our targeting for compliance activities, allowing us to focus on a particular precinct, location, sector or type of conduct where there may be a systemic problem. For example, we relied on intelligence from our anonymous reports as part of a hospitality campaign that targeted specific food precincts in Melbourne, Sydney and Brisbane. For more information about this campaign, see Hospitality.