How coronavirus (COVID-19) has affected our services

Published 29 April 2020

The Fair Work Ombudsman continues to regulate and enforce Australia's workplace relations laws in a proportionate and appropriate way during the coronavirus (COVID-19) outbreak. Due to the impact of COVID-19 on Australian workplaces, the number of employers and employees seeking our assistance has grown significantly. In response, we have adjusted our services to meet the changing needs of our customers.

On this page:

What has changed

Demand for our services is significantly higher because of COVID-19.

In order to meet the increased demand for services, we are giving higher priority to customers whose workplaces have been disrupted by COVID-19.

We are prioritising customers seeking advice, education and assistance about workplace entitlements and obligations in the following areas:

  • employers and employees who have been impacted by COVID-19
  • small business employers
  • employees who are currently employed.

What it means for you

We are experiencing a higher than usual volume of calls and enquiries, occasionally resulting in longer than usual wait times for matters that are not COVID-19 related. We are updating the information on our website regularly to help you find the information you need and answers to your questions. We also have information and resources to help you try to resolve issues in the workplace.

We encourage employees and employers to work together to find practical solutions to any issues that arise in the workplace.

We are prioritising requests for assistance where there are allegations of serious non-compliance with workplace laws, including (but not limited to) the JobKeeper provisions of the Fair Work Act.

In adjusting our services to meet the changing needs of the community, we currently have limited capacity to offer some of our regular dispute resolution and mediation services.

To help contain the spread of COVID-19, we have also closed our offices for face-to-face counter service and appointments.

What you can do

You can:

If you have a workplace query or problem that you're unable to resolve, please contact us.

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Page reference No: 9472