Workplace practices at Domino’s improved through Proactive Compliance Deed

31 July 2013

The Fair Work Ombudsman has secured $588,000 back-pay for underpaid pizza delivery drivers around Australia as part of a collaborative initiative with Australia’s largest pizza chain, Domino’s.

The back-payments are a result of a Proactive Compliance Deed negotiated between the Fair Work Ombudsman and Domino’s Pizza Enterprises Ltd.

The Proactive Compliance Deed involved Domino’s and its franchisees agreeing to self-audit the pay packets of more than 22,000 current and former adult delivery drivers at metropolitan and regional stores nationally, report the results to the Fair Work Ombudsman and voluntarily rectify any underpayments identified.

Domino’s agreed to the self-audit after the Fair Work Ombudsman received complaints from about 20 Domino’s workers, mostly delivery drivers.

Releasing the findings of the Proactive Compliance Deed today, Fair Work Ombudsman, Natalie James, said the self-audit found 1,628 Domino’s adult delivery drivers - 7.3 per cent of those covered by the audits - had been underpaid a total of $588,160 between January, 2010 and December, 2011

Underpayments were found at Domino’s stores in every State and Territory, with more than $200,000 recovered for drivers at multiple stores in Melbourne.

The most common issue was underpayment of minimum hourly rates.

Most underpayments were at franchisee-operated stores, however there were also underpayments at some stores operated by Domino’s Pizza Enterprises Ltd.

Domino’s and its franchisees have back-paid the majority of workers, however more than $200,000 is being held in trust for workers who cannot be located.

Any former Domino’s delivery driver who believes they may be owed wages should use the unclaimed monies search facility on the Fair Work Ombudsman’s website at or call the Fair Work Infoline on 13 13 94.

Ms James said Proactive Compliance Deeds were an important part of the Fair Work Ombudsman’s approach to ensuring compliance with workplace laws because they enabled the Agency to achieve results that were not possible through more cost-intensive, adversarial measures such as litigation.

McDonald’s, Spotless, Red Rooster and cleaning company Asset Industries Australia have all entered into Pro-Active Compliance Deeds since 2011.

“In situations where medium and large employers identify the need for improvement in their workplace practices, Proactive Compliance Deeds enable us to work co-operatively with them to achieve great outcomes,” Ms James said.

“By working with Domino’s we’ve been able to not only secure rectification of underpayment issues at hundreds of Domino’s stores across the country, but help Domino’s put systems in place to ensure they get things right in the future.”

Ms James said as part of Domino’s commitment under the Deed to developing processes for ongoing compliance, the company has developed a new comprehensive workplace relations training program and information pack for franchisees, which are being used at franchisee induction seminars.

The training covers topics such as the National Employment Standards, record keeping, termination and redundancy, agreement making, dispute resolution, flexible working arrangements, bargaining and transfer of business.

Domino’s has also agreed to a co-operative approach to resolving future complaints received by the Fair Work Ombudsman, including promptly assessing complaints and rectifying any issues.

“Domino’s should be commended for its willingness to be proactive about improving its practices and ensuring the thousands of workers at its stores nationally are receiving their full lawful entitlements.

“This helps give current and future employees confidence that Domino’s is meeting its workplace obligations to staff particularly on wages and entitlements,” Ms James said.

Other results of the Domino’s Pro-Active Compliance Deed include:

  • Domino’s Pizza Enterprises established a central contact point for all workers with pay queries. Calls were received from 50 workers, with back-payments being required in about a quarter of these cases.
  • The pay packets of 297 in-store Domino’s workers were also covered in the self-audit, with two workers found to have been underpaid a total of $338.

Ms James said Proactive Compliance Deeds build on the Fair Work Ombudsman’s innovative approach to helping large employers comply with workplace laws.

Through its National Employer Program, the Fair Work Ombudsman has helped more than 100 large employers to meet their workplace obligations, including under the Fair Work Act and National Employment Standards.

And under a National Franchise Program, the Fair Work Ombudsman provides franchisors with free advice on how to ensure compliance with workplace laws across their network. A webpage - - has information and resources specifically tailored for the franchising sector.

Employers seeking to enquire about participating in the National Franchise Program or the National Employer Program should contact

Employers or employees seeking assistance on workplace relations laws should visit or call the Fair Work Infoline on 13 13 94.

An ‘industries’ section on the website provides information specifically tailored for employers and workers in the fast-food industry.

Follow the Fair Work Ombudsman on Twitter @fairwork_gov_auexternal-icon.png or find us on Facebook external-icon.png.

Copy of Report:

Media inquiries:

Ryan Pedler, Assistant Director, Media & Stakeholder Relations,
(03) 9954 2561, 0411 430 902

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