National vehicle repair and maintenance industry campaign results

15 November 2012

The Fair Work Ombudsman today released the findings of its national education and compliance campaign in the vehicle repair and maintenance industry.

The campaign aimed to increase employer awareness of workplace laws, including the Vehicle Manufacturing, Repair, Services and Retail Award 2010.

It included businesses employing mechanics, panel beaters, car washers, crash repair specialists, paint and interior repair specialists, windscreen repairers, auto electricians and tow-bar fitters.

The campaign began with a mail-out to more than 24,000 employers to promote the range of free tools, templates and advice available from the Fair Work Ombudsman website.

Detailed, user-friendly information is available on a range of topics, including apprenticeships and traineeships, pay rates and classifications, hours of work, rosters, breaks and leave entitlements.

As part of the national campaign, Fair Work inspectors audited 759 employers Australia-wide.

They found 445 (59 per cent) were compliant with workplace laws, while 314 (41 per cent) recorded contraventions.

Tasmania recorded a 100 per cent compliance rate, followed by the Northern Territory on 88 per cent, Queensland 64 per cent, South Australia 61 per cent, Western Australia 57 per cent, ACT 50 per cent, NSW 39 per cent and Victoria 38 per cent.

One hundred and forty-four employers were found to have underpaid 230 employees a total of $200,000, while a further 170 employers were found to have record-keeping and/or pay slip contraventions.

More than half of the campaign audits were conducted in Queensland, where the Fair Work Ombudsman recovered $117,692 for 142 employees from 79 different businesses.

A total of $37,623 was recovered for 46 employees in NSW, $18,509 for 18 employees in Victoria, $12,921 for 10 employees in Western Australia, $10,475 for 11 employees in South Australia and $3679 for three employees in the ACT.

Audits of four employers - three in Victoria and one in NSW - remain ongoing.

Fair Work Ombudsman Nicholas Wilson says he believes the campaign lifted awareness among employers of the importance of understanding their workplace obligations.

Mr Wilson says it is pleasing that Fair Work inspectors were able to assist those employers with contraventions to rectify their issues and put processes in place to ensure future compliance.

The vehicle repair and maintenance industry generates about 300 complaints a year to the Fair Work Ombudsman.

Employers or employees seeking assistance should contact the Fair Work Infoline on 13 13 94 or visit A free interpreter service is available on 13 14 50.

Free documentation is available Online for employers to use when hiring, managing and dismissing staff, including letters of engagement and probation, timesheet and pay slip templates, leave application forms and a self-audit check list.

The website has a number of tools and resources, including PayCheck Plus and an Award Finder, to assist business-owners to calculate the correct pay for their employees.

PayCheck Plus calculates minimum rates of pay per hour, per shift or per week and takes account of payments for overtime, penalty rates and allowances.

Follow the Fair Work Ombudsmanon Twitter @fairwork_gov_au external-icon.png or find us on Facebook external-icon.png.

Employers can also sign up to a free regular E-newsletter.

A copy of the National vehicle repair and maintenance campaign report is available on the Fair Work Ombudsman website.

Campaign result:

Media inquiries:

Ryan Pedler, Assistant Media Director,
(03) 9954 2561, 0411 430 902

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