Wages top of the list for Infoline callers
4 November 2011
Wages and conditions were the main reason people called the Fair Work Infoline for assistance last financial year.
A total of 37 per cent of the 825,219 callers raised questions about wages and a further 21 per cent sought information on conditions of employment.
Fair Work Ombudsman Nicholas Wilson says 11 per cent of inquiries related to termination of employment and 9 per cent were about leave entitlements.
Mr Wilson says the accommodation and hospitality industry generated the most calls (5 per cent), followed by retail and hair and beauty, accounting for 4 per cent each.
“Call volumes averaged 68,768 a month in 2010-11, peaking at 113,573 in July, 2010, coinciding with the start of Modern Award transitional arrangements and an increase in the minimum wage,” he said.
The Fair Work Infoline – 13 13 94 – is open from 8 am to 6 pm weekdays.
Mr Wilson says 62 per cent of callers last financial year identified themselves as employees and 37 per cent indicated they were employers.
Almost a quarter of all callers to the Infoline are from NSW.
The breakdown is:
NSW 24 per cent
- VIC 22 per cent
- QLD 17 per cent
- WA 6 per cent
- SA 5 per cent
- TAS 2 per cent
- ACT 1 per cent
- NT 1 per cent
- Mobile 22 per cent
Mr Wilson said the Fair Work Ombudsman also had a physical presence in 53 centres across Australia, including 27 state partner offices in Queensland, South Australia and NSW.
Offices staffed and operated by the Fair Work Ombudsman provide services within a 50 km radius of 76 per cent of the Australian working age population and within a 300 km radius of 98 per cent of the working age population.
Ryan Pedler, Senior Adviser Media & Stakeholder Relations,
(03) 9954 2561, 0411 430 902
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