Console operator back-paid more than $20,000

28 June 2011

A console operator at Shepparton in regional Victoria has been back-paid a total of $20,100 following intervention by the Fair Work Ombudsman.

The employee complained to Fair Work inspectors of being underpaid penalty rates and overtime.

Fair Work Ombudsman Nicholas Wilson says the employee was not being paid according to the correct Award rate.

"Once inspectors contacted the company and explained its obligations the employer agreed to back-pay all money owed," he said.

"The business has now put processes in place to ensure this mistake is not repeated.

"Any employer uncertain about which Award applies to their staff and what the correct classifications and pay rates are should get in touch with us for assistance."

The Fair Work Ombudsman has a number of tools and user-friendly resources on its website at the Fair Work Ombudsman website to assist employees and employers.

Small to medium-sized businesses without human resources staff can also ensure they are better equipped when hiring, managing and dismissing employees by using free template employment documentation available Online.

An 'Industries' section on the Fair Work Ombudsman's website provides information specifically tailored for employers and workers in the retail, cleaning, clerical, hair and beauty, security, horticulture, fast food and hospitality industries.

A series of Best Practice Guides have also been developed by the Fair Work Ombudsman to assist employers make better use of the provisions of the Fair Work Act and better understand other aspects of workplace laws.

The guides cover work and family, consultation and co-operation, individual flexibility arrangements, employing young workers, gender pay equity, small business, workplace privacy, managing underperformance, effective dispute resolution, parental leave and improving workplace productivity in bargaining.

Employers or employees seeking assistance or further information can also contact the Fair Work Infoline on 13 13 94 from 8am-6pm weekdays. A free interpreter service is available on 13 14 50.

Note: We are unable to provide additional information about this case.

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