Free new resources to assist employers in hospitality and fast food industries

21 June 2011

The Fair Work Ombudsman has launched new Online resources to assist employers in the fast food and hospitality industries.

Fair Work Ombudsman Nicholas Wilson says new web pages provide the two industries with direct and immediate access to detailed information on workplace laws.

The free documentation includes industry-specific information about pay rates, allowances, classifications, leave entitlements, apprenticeships and traineeships, uniforms and clothing, when to pay staff and a range of other topics.

The Fair Work Ombudsman website also has pages dedicated to the cleaning, clerical, hair and beauty, horticulture, retail and security industries - and further industries will be progressively added.

A new section at focuses on businesses covered by the Fast Food Award 2010, including those selling meals, snacks and / or drinks primarily for take-away or in food courts.

Another at provides information on the three main Modern Awards covering the hospitality industry:

  • The Restaurant Industry Award 2010, covering restaurants, cafes, roadhouses, tea rooms and reception centres;
  • The Hospitality Industry (General) Award 2010, covering tourist and residential accommodation such as hotels, resorts and hostels, as well as wine bars, taverns, casinos and caterers, and
  • The Registered and Licensed Clubs Award 2010, covering clubs which are registered under State, Territory or Commonwealth legislation and operate on a not-for-profit basis.

Mr Wilson says fast food and hospitality industry employers uncertain about their obligations can use the Online resources to ensure they "get the basics right".

"Employers will find that if they get the basics right, everything else will start to fall into place," he said.

This includes understanding:

  • Which Modern Award applies to your business,
  • The correct classifications for your employees under the Award, and
  • Pay rates applicable to your employees.

"It is also important to be aware that the National Employment Standards have introduced a set of 10 minimum entitlements which employers must provide to all employees working in the national system," Mr Wilson said.

"Most employers want to do the right thing by their employees and these resources will help them understand and comply with their obligations to staff."

The Fair Work Ombudsman website has a number of useful tools and resources to help employees and employers check minimum rates of pay, as well as pay slip and record-keeping templates, a self-audit checklist and fact sheets on dozens of topics.

Small to medium-sized businesses without human resources staff can also ensure they are better equipped when hiring, managing and dismissing employees by using free template employment documentation.

Best Practice Guides on parental leave, work and family, consultation and co-operation, flexibility, young workers, gender pay equity, small business and the Fair Work Act, bargaining, privacy, managing underperformance and dispute resolution are also available Online.

Employers or employees seeking assistance can also contact the Fair Work Infoline on 13 13 94. An interpreter service is available on 13 14 50.

Keep up to date with the Fair Work Ombudsman and updates on Australia's workplace relations laws through Twitter @fairwork_gov_au external-icon.png.

Media inquiries:

Cameron Jackson, Media Adviser, Media and Stakeholder Relations
0457 924 146

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