Accessing our information

Find out about accessing information that we hold.

Information Publication Scheme

Under the Freedom of Information Act (FOI Act), we proactively publish information about what we do and the way we do it. Read more about our Information Publication Scheme.  

Requesting information or documents

Most request for information or copies of documents can be dealt with informally and quickly under our Information Access Policy (DOCX 203.5KB) (PDF 193.6KB) (IA Policy). A phone call or email may be all that's needed.

We can release documents under the IA Policy that relate to your request for assistance, including:

  • documents containing your own personal information (eg. your request for assistance form and supporting documents)
  • evidence we have that relates to your request for assistance (eg. time sheets, pay slips, emails, diary records, statutory declaration or formal statements)
  • notes we've taken during our conversations with you (other than notes made during mediation)
  • letters we've written to other parties about the issues in dispute
  • tribunal, court decisions or authorities we've relied on when making a decision
  • call information from our Infoline relating to you (including call summaries and recordings). 

Read our Information Access Policy (DOCX 203.5KB)(PDF 193.6KB) for more information about accessing information we hold. 

Making a Freedom of Information (FOI) request

You have the right to:

  • access documents
  • ask for information about you to be changed or added if it's incomplete, out of date, incorrect or misleading
  • ask for a review of our decision if we refuse you access to a document or change your details.

If the document you want can't be released under our IA Policy, you can apply to access it under the Freedom of Information Act 1982 (FOI Act).

We can refuse to release some documents, or parts of documents, if the FOI Act allows it. This includes documents that:

  • affect the enforcement of law
  • are given to us in confidence
  • are subject to legal professional privilege.

Documents that have business and personal information in them may not be released unless it is in the public interest. 

To make an FOI request you need to put your request in writing with the following information:

  • stating that you're making an application under the FOI Act
  • provide detailed information about the document you want, so we can identify it quickly
  • provide contact details so we can send you notices under the FOI Act (eg. email, postal, address or fax number).

Send your request to us by:

  • email to foi@fwo.gov.au
  • fax to (02) 6204 2364
  • post to Customer Feedback and Information Access Team, Fair Work Ombudsman, GPO Box 9887 Melbourne VIC 3001.

We'll let you know that we've received your FOI request by sending you a letter within 14 days of receiving it. 

We'll send you a decision in writing within 30 days from the day after we get the request. It may take longer than 30 days if we have to consult a third party before releasing a document containing personal information, business information or trade secrets. 

Fees and charges

There's no application fee to make an FOI request. 

There are no processing charges for documents containing your own personal information. 

Processing charges may apply to other requests. 

Read our FOI charges fact sheet (DOCX 132.5KB)  (PDF 124.7KB) to find out more about these charges. 

If you disagree with our decision

When we've made a decision on your FOI request, we'll send you a letter explaining our decision and your review and appeal rights.

You can ask for the following decisions to be reviewed:

  • if we refuse to give you access to all or part of a document or if we defer giving you access
  • if we impose a charge
  • if we refuse to change or add to the information about you that you claim is incomplete, incorrect, out of date or misleading. 

A third party who disagrees with our decision to give you documents that have information about them can also ask for our decision to be reviewed. 

The decision will be reviewed internally by another officer in our agency. We'll tell you our decision within 30 days of getting your written request. 

Information Commissioner review

You can also ask the Australian Information Commissioner to review our decision about your FOI request:

  • within 60 days of the decision or
  • within 30 days after you're notified if you're an affected third party.

The Information Commissioner can:

  • confirm our decision
  • change our decision
  • make a new decision.

More information is available from the Office of the Australian Information Commissioner's website external-icon.png.

Complaints

If you’re unhappy with the way we’ve handled your FOI request, let us know. We’ll see if we can address your concerns. If you remain unhappy, you can complain to the Office of the Australian Information Commissioner.

FOI complaints must be made in writing. You can:

You can find more information about making a complaint on the Office of the Australian Information Commissioner’s website.

Disclosure log

The disclosure log contains information that we have released under the FOI Act.

Request no Date released Summary of request Document
DM7-210367 12/09/2011 Report of a Review of Community Based Employment Advice Services Report of a Review of Community Based Employment Advice Services (PDF 297.4KB)
DM7-246457 15/03/2012
Staff survey reports and commentary of results Staff survey reports and commentary of results (PDF 14.8MB)
FOI-000021 30/07/2012
Information assisting the identification of possible discrimination contraventions
To access relevant documents please contact foi@fwo.gov.au
FOI-000047 31/08/2012
FWO Guidance Notes
All Guidance Notes are publically available at www.fairwork.gov.au
FOI-000088
11/10/2013
Breakdown of 2012-2013 budget Breakdown of 2012 - 2013 budget (PDF 28.6KB)
FOI-000192 20/06/2013
Graduate Project 2012 – Investigating strategies for engagement with young Aboriginal Torres Strait Islander workers
Investigating strategies for engagement with young Aboriginal Torres Strait Islander workers (PDF 426.2KB)
FOI-000209 09/09/2013
Documents relating to Contract Notice CN1515661 (Services Contract between the Fair Work Ombudsman and the Transport Workers’ Union of Australia)
To access relevant documents, please contact foi@fwo.gov.au
FOI-000013  25/10/2013
Documents provided to the FWO by the Australian Skydive Group
To access relevant documents, please contact foi@fwo.gov.au
FOI-000250 19/12/2013 FWO’s 2013 P3M3 external assessment – detailing the P3M3 maturity levels (project, programme and portfolio management maturity).

FWO’s latest Capability Improvement Plan – detailing in particular the P3M3 targets.
FWO P3M3 Self-Assessment 2013 (PDF 816.4KB)

P3M3 Annual Reporting Template 2013 (PDF 280KB)

FWO Capability Improvement Plan 2013-2014 (PDF 280KB)
FOI-000290 22/07/2014 Details of any complaints or infringements lodged against Bertram Supa IGA, Bertram Supermarket or Seascapes IGA Details of any complaints or infringements lodged against Bertram Supa IGA, Bertram Supermarket or Seascapes IGA (PDF 3.7MB)
FOI-000295 28/08/2014 Monthly reports provided to the Department of Immigration and Border Protection recording, referring or relating to the Fair Work Inspectors exercising powers under the Migration Act between 18 September 2013 and 30 June 2014.   457 Visa Monitoring - Details Report (18.9.13 to 30.6.14) (PDF 9.1MB)
FOI-000309 26/11/2014 A copy of the monthly 457 reports recording, referring or relating to Fair Work Inspectors exercising powers under the Migration Act between 1 July 2014 and 30 September 2014  457 Visa Monitoring - Details Report (1.7.14 to 30..14) (PDF 532.6KB)
FOI-000317 23/12/2014 For 2013/14 - the number of FOI requests processed, the number of requests for which charges notices were issued under s. 29 of the FOI Act and the amount received for processing FOI applications.   Notice of Decision - Freedom of Information Request (DOCX 105.6KB)  (PDF 529.8KB)
FOI-000322 17/03/2015 Information about FWO's IT recruitment since July 2009.  IT Recruitment Report - 13 Mar 2015 (PDF 122.2KB)
FOI-000333 23/04/2015 The originating application for approval of CAUN084822363 - Secondary Support Services Pty Ltd Dendrobium Workplace Agreement 2008  Declaration for CAUN084822363 (PDF 359.5KB)
FOI-000329 22/05/2015 A copy of the monthly 457 reports recording, referring or relating to Fair Work Inspectors exercising powers under the Migration Act between 1 October 2014 and 31 January 2015

457 Visa Monitoring - October 2014 (PDF 130.7KB)

457 Visa Monitoring - November 2014 (PDF 4MB)

457 Visa Monitoring - December 2014 (PDF 201.9KB)

457 Visa Monitoring - January 2015 (PDF 76.9KB)

FOI-000373 13/10/2015 Submission form for Tron Civil Contracting Pty Ltd 2009-2014 Employee Collective Agreement (CAEN096160596) lodged with the Workplace Authority FOI-000373 - Tron Civil Contracting Pty Ltd (PDF 26.2MB)
FOI-000385 16/10/2015 Collective Agreement CAE073876288 - Employee Collective Agreement Restaurant [Nikos Tavern] 2007 Collective Agreement CAE073876288 - Employee Collective Agreement Restaurant [Nikos Tavern] 2007 (PDF 2MB)
FOI-000362 22/10/2015 Documents generated by FWO as a result of attending the FWC on 6 and 7 July 2015 in matter C2015/4570 Documents generated by FWO as a result of attending the FWC on 6 and 7 July 2015 in matter C2015/4570 (PDF 4.3MB)
FOI-000439 11/03/2016 Iluka FoodWorks (The Retailer Association) Employee Collective Agreement - AC327483  Foodworks Iluka Collective Agreement (PDF 1.8MB)
FOI-000433 01/04/2016 A copy of the 'complaints database' in .CSV format for complaints received from 01.01.15 to 11.02.16 containing no identifying details but including information about age, gender and the customer's State. To access the relevant document, please contact foi@fwo.gov.au
FOI-000513 13/07/2016 A summary of claims relating to Mulpha Hotel Pty Ltd (trading as Hayman Island) from January 2011. Summary of issues raised against Mulpha Hotel Pty Ltd with FWO Jan 2011 and Dec 2015 (PDF 167.1KB)
 FOI-000493 29/07/2016 Documents relating to the approval of the 2013 McDonald's Enterprise Agreement. To access the relevant documents, please contact foi@fwo.gov.au
 FOI-000564 28/10/2016 A summary of P3M3 assessments conducted by the FWO for the 2014-16 period. Portfolio, Program and Project Management Capability Report - October 2016  (PDF 748.1KB)
FOI-000657 27/04/2017 Information regarding changes made to the FWO 'Our role' page in the year of 2015. Changes made to the 'Our role' page on FWO website in 2015 (PDF 330.3KB)

Source reference: Freedom of Information Act 1982 (Cth) external-icon.png

What to do next

  • Check the Information Publication Scheme and Disclosure Log - it might have what you are looking for
  • Call the Fair Work Inspector who dealt with your request for assistance to discuss your FOI request

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