Media release

4 November 2011

Wages top of the list for Infoline callers

Wages and conditions were the main reason people called the Fair Work Infoline for assistance last financial year.

A total of 37 per cent of the 825,219 callers raised questions about wages and a further 21 per cent sought information on conditions of employment.

Fair Work Ombudsman Nicholas Wilson says 11 per cent of inquiries related to termination of employment and 9 per cent were about leave entitlements.

Mr Wilson says the accommodation and hospitality industry generated the most calls (5 per cent), followed by retail and hair and beauty, accounting for 4 per cent each.

“Call volumes averaged 68,768 a month in 2010-11, peaking at 113,573 in July, 2010, coinciding with the start of Modern Award transitional arrangements and an increase in the minimum wage,” he said.

The Fair Work Infoline – 13 13 94 – is open from 8 am to 6 pm weekdays.

Mr Wilson says 62 per cent of callers last financial year identified themselves as employees and 37 per cent indicated they were employers.

Almost a quarter of all callers to the Infoline are from NSW.

The breakdown is:

  • NSW      24 per cent
  • VIC        22 per cent
  • QLD       17 per cent
  • WA         6 per cent
  • SA          5 per cent
  • TAS        2 per cent
  • ACT        1 per cent
  • NT          1 per cent
  • Mobile     22 per cent

Mr Wilson said the Fair Work Ombudsman also had a physical presence in 53 centres across Australia, including 27 state partner offices in Queensland, South Australia and NSW.

Offices staffed and operated by the Fair Work Ombudsman provide services within a 50 km radius of 76 per cent of the Australian working age population and within a 300 km radius of 98 per cent of the working age population.

Media inquiries:

Ryan Pedler, Senior Adviser, Media & Stakeholder Relations
(03) 9954 2561, 0411 430 902

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Page last updated: 04 Nov 2011