We have prepared two checklists to help you when you contact our call centre. If you use these checklists it will ensure you get the fastest and most relevant advice to your enquiry.
Before you call
Our Fair Work Infoline Advisers know that you make important decisions based on the information we provide. So we can provide quality and accurate information to you, in the fastest time possible, use these checklists to help you gather the details that we may need when you contact us.
Our Fair Work Infoline Advisers will usually ask you all of the questions in this checklist. So, please find out as much of this information as you can before you call.
After you call
Once you have been given advice by a Fair Work Infoline Adviser, you can note down what we have told you about what you are covered by and what entitlements apply to you. The after call checklist has been prepared to help you write down the information we’ll provide to you.
Keep this document for the next time you need to talk to us, so that you can quickly get the advice you need each time.
Other information
From 1 July 2011, you will be able to calculate modern award and minimum pay rates yourself, using the tools available at Finding the right pay.
We also have information available in our FAQs section that covers everything from the 2011 Annual Wage Review, to the most common questions our Call Centre receives.