Example
Craig, the director of Blackwood Accountants Pty Ltd, needs a full-time administration officer to look after the preparation of banking reports and wages payments, provide general assistance to clients over the phone, produce documents using various software packages and to manage his day to day calendar including making travel bookings and organising meetings.
Craig hires Christina, who doesn’t have any experience in an office environment. Christina is initially classified at Level 1 under the Clerks Award, as this level best reflects her skill level. At this stage Christina asks a lot of questions and needs regular supervision and assistance.
A year later, Christina is more confident and has developed skills in her role. While she is working comfortably without immediate supervision, Christina is not preparing any of the complex reports or wages payments, and the documents that she is producing are regularly checked. At this stage, Christina has progressed to Level 2.
After a year working at Level 2, Christina is entitled to the Level 2 - Year 2 minimum wage rate to reflect the amount of time she’s been working at that level.
By the end of the second year, Christina confidently performs all of the duties of her position without supervision. She responds to all of Craig’s mail and organises his calendar and travel, she responds to various client queries without relying on anyone and uses her initiative when solving problems as they arise. Christina only relies on guidance or direction when a complex issue arises. Based on these skills, Christina is most appropriately classified at Level 3.