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FAQs

The FAQs are divided by category to help you find the answers you’re looking for. There are questions about leave, termination, pay, work conditions, awards and the Fair Work system. You can contact us if you can’t find the answer to your question in these pages.

In this section

Apprentices & trainees

Apprenticeships and traineeships are formal training arrangements between an employer and an employee. They combine work with study for a qualification, certificate or diploma and can be full-time, part-time or school-based. This section provides answers to frequently asked questions about apprenticeships and traineeships.

Pay

In most workplaces how much people are paid is now governed by modern awards. Some modern award pay rates commenced on 1 January 2010 and some are being phased in over a period of four years from 1 July 2010. This section has the answers to common questions about pay and the 2012 Annual Wage Review.

Leave

Full-time, part-time and casual employees are all entitled to different types of leave. Find the answers to the most frequently asked questions about leave, including public holidays and annual shut down.

Awards

From 1 January 2010, modern awards cover most workplaces.  Modern awards were created to establish one set of minimum conditions for employers and employees across Australia who work in the same industries or occupations. This section deals with questions about awards.

Termination

From 1 January 2010, modern awards cover most workplaces.  Modern awards were created to establish one set of minimum conditions for employers and employees across Australia who work in the same industries or occupations.

Working conditions

Answers to the most frequently asked questions about conditions including RDOs, flexible working arrangements, overtime and whether an employer can send someone home if it’s quiet.

The Fair Work System

From 1 January 2010, several important changes in Australia’s workplace laws affect all employers and employees in the national workplace relations system. Find out more here.

National Employment Standards

The National Employment Standards (NES) are set out in the Fair Work Act 2009 and comprise 10 minimum standards of employment. They provide a safety net for all employees in the national workplace relations system. This section deals with questions about the NES.

Industrial action

Before taking part in industrial action, it's essential you make sure that the industrial action is protected. You may personally face consequences, including legal action and fines if you participate in industrial action that's not protected.