The average time to wait and talk to an Infoline adviser is 30 minutes. While you’re waiting, look at our tips to save time on your call.
Call 13 13 94
Open: 8am - 5.30pm Monday to Friday (except for public holidays).
Before you call
To answer your question we need to know some information. Save time on your call by having the information in our Before you call checklist (pdf 280KB) ready.
Are you a small business person?
You can call the Small Business Helpline for quicker and easier access to workplace relations advice. Contact the helpline by calling 13 13 94 and pressing option 2.
Our small business page also links you to a range of tools and resources to help you keep on top of your obligations.
What people are asking us
Visit our FAQs section for answers to common questions we get asked. Current hot topics include:
Want a pay rate?
Our Finding the right pay page can help you find pay rates for most jobs.
Did you know our advisers use PayCheck Plus (our online wage calculator) to give you pay rates? Instead of waiting to speak to an adviser, try using it yourself.
Want to calculate leave?
Use our Leave calculator to work out annual and personal leave.
Hearing or speech impairment
TTY (teletypewriter) : call 1800 555 677 and ask for 13 13 94.
Speak and Listen (speech-to-speech relay) : call 1800 555 727 and ask for 13 13 94.
Internet relay : connect to the National Relay Service and ask for 13 13 94.
Translating and Interpreting Service (TIS): 13 14 50
Our Language assistance page has information about employment in 27 languages.
You can call us from outside Australia using our VOIP / International number + 61 2 6141 1387.