Mediation is a voluntary and confidential process we can help you use to resolve workplace complaints.
It involves a meeting between:
- the person who made the complaint
- the party the complaint is against.
A Fair Work Ombudsman Mediator (FWO Mediator) also attends the meeting.
The FWO Mediator is a neutral third person who helps the parties talk about the matter and find an agreed resolution.
While the FWO Mediator may offer suggestions, they don't make a decision or give advice about other possible outcomes if the matter can't be resolved during mediation.
Mediation may happen:
- after we get a workplace complaint
- during the investigation process
- before legal action is taken.
Note: FWO Mediators are trained in line with National Alternative Dispute Resolution Advisory Council requirements.