We recommend that you talk to your employer about your concerns before lodging a complaint, as most issues are quickly resolved this way. If you’re not sure how to raise your concerns our online learning course can help.
Between Christmas and New Year we have limited staff available to process complaints and some delays may be experienced. If we can’t contact both parties to a complaint because they’re on holidays this can also lead to delays. So if you’re thinking about lodging a complaint consider waiting until the New Year.
Before you make a complaint
- Check your facts. If you can’t find the information you need on this website:
- Employers usually prefer that you talk to them about any concerns you have before you make a complaint to us. Your employer could have made a mistake or doesn’t realise something they’re doing is creating a problem for you. You can:
- check that they know the minimum wages and conditions that you’re entitled to
- check that they know which award you’re covered by
- check that they’re aware of the tools on this website
- give them a copy of information printed out from this website
- give them the reference number for your call to the Infoline so they can contact us to check any information.
If you’re not sure how to talk to your employer, try our online learning course. The ‘difficult conversations in the workplace’ course will teach you how to talk to your manager or employer if you think you’re being underpaid or not getting your entitlements.
Most awards and enterprise agreements have a dispute resolution procedure for resolving issues at work. You should follow this process before making a complaint.
If you can't approach your employer or you've tried and it hasn't worked, you can make a complaint to us.
What do I need to know?
When you make a complaint to us, you’ll need to communicate with us and commit to making time to actively participate in the resolution processes. For example, you may be required to:
- give us documents to support your complaint (pay slips, records, contract etc)
- go to a mediation with your employer during business hours (these can normally happen over the phone)
- talk to a Fair Work Inspector about your complaint.
If you are not prepared to be involved in the processes, we may not be able to resolve your complaint.
Visit The complaints process to find out more about what happens after you make a complaint.