On this site, information is grouped by subjects- such as pay, awards, leave and so on - and all those main sections can be reached easily from the home page.
If you can’t find what you are looking for after going to the main part of the website, there is a selection of videos to help you. These include:
You can also see our FAQs section. There you will find the most commonly asked questions, arranged under topics like pay and awards.
The top questions our Fair Work advisers are asked every day have their own section called ‘Call centre FAQs’. In the FAQs section you will also find a link to Fact Sheets which cover some of the most important workplace issues.
If you still need help, you can call us and talk to one of our Fair Work advisers. To help you, they may need to ask you some questions about your situation. Before you call, make sure you read the key questions and have the information ready. This service is available from 8.00am to 6.00pm, Monday to Friday.
If you’d rather discuss your enquiry with a Fair Work adviser online you can use our 
Live Chat service. This is also available from 8.00am to 6.00pm, Monday to Friday. An email service is available outside business hours.
Hearing or speech impairment
You can contact our Fair Work advisers in the following ways:
TTY (teletypewriter) : phone
1800 555 677 and ask for 13 13 94.
Speak and Listen (speech-to-speech relay) : phone
1800 555 727 and ask for 13 13 94.
Internet relay 
: connect to the National Relay Service and ask for 13 13 94.
Translations
See the bottom of each page for a link to basic information for non-English speakers. For more help, contact the Translating and Interpreting Service (TIS): 13 14 50
Downloading documents
To download the PDF documents on this site you'll need Adobe's Acrobat reader software.
Adobe website